Office Assistant 2 - On-Call - Bilingual Preferred

Pay Range: $26.07 - $32.06 Hourly

Department: Health Department

Job Type: On-Call (Non-Exempt)

Closing Date: August 30, 2026

About the Role

This is an On-Call position with no set schedule and variable hours. This recruitment may be used to fill future vacancies, including on-call, temporary, limited duration, or regular status positions. We seek leaders, achievers, and doers who bring skill and passion to a challenging and evolving environment.

At the Multnomah County Health Department, we are inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone. We uphold the values of Compassion and Care, Empowerment, Racial Equity, Creativity, and Integrity. We create a culture of respect, trust, and understanding for the highly diverse populations we serve.

The Women, Infants, and Children (WIC) Office Assistant 2 primarily manages front reception desk operations, fosters a professional environment grounded in respect and cultural competence, and serves diverse populations engaging with the Health Department.

Preferred Qualification: Bilingual language skills in English and either Arabic, Dari, Cantonese, Haitian Creole, or Ukrainian.

Responsibilities

• Facilitate participant intake by greeting clients using Participant Centered Services, screening for identification, residency, and income eligibility per State WIC policies, and accurately maintaining participant records.
• Issue food benefits to participants and assist them with any questions or issues regarding the use of these benefits.
• Manage front desk workflow, maintain clinic forms, and communicate effectively with staff to ensure smooth daily operations.
• Manage daily clinic logistics, including inventory checks, eligibility verification for the Oregon Health Plan (OHP), processing incoming faxes and messages, and completing routine audits and reporting.
• Coordinate participant correspondence by sending appointment reminders, graduation and termination notices, and processing voter registration and lost/stolen forms using established technology systems.
• Participate in staff meetings, assist in the orientation and training of new employees, and maintain positive, effective communication with supervisors and coworkers.
• Provide all services in a culturally sensitive manner, leveraging language proficiency (Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese) and community-specific cultural knowledge to support diverse populations.
• Utilize the WIC computer system to accurately document all participant interactions and appointments.
• Participate in outreach events and committees or work groups.

Requirements

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.

• Minimum Qualifications/Transferable Skills:
  • Equivalent to completion of the twelfth grade.
  • One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.
• Preferred Qualifications/Transferable Skills:
  • Bilingual language skills in English and either Arabic, Dari, Cantonese, Haitian Creole, or Ukrainian.
  • Conflict resolution and de-escalation skills.
  • Strong attention to detail.
  • Accurate data entry and documentation.
  • Cultural humility and awareness.

Transferable skills: Skills gained through education, work experience (including the military), or life experiences that are relevant for this position. Be sure to describe these on your application and explain how they apply.

Benefits

This hourly position is eligible for overtime.

Schedule

On-Call (variable hours, no set schedule).

Work Location

This position works onsite at the WIC AVIVA Building located at 427 SE 187th Ave, Portland, Oregon 97233.

Additional Information

During a disaster, Multnomah County employees may be reassigned from their current position to a role in emergency response to support critical community needs.