Office Assistant 2 - Front Desk - Bilingual/Bicultural KSA - LDA (0.5 FTE)

This is a Limited Duration Assignment (LDA) expected to last up to two years, with the possibility of ending sooner. Applications are accepted until August 23, 2026, or until 50 applications are received.

About the role

At the Multnomah County Health Department, we work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone. We uphold the values of compassion and care, empowerment, racial equity, creativity, and integrity. This position fosters a professional environment grounded in respect, trust, and cultural competence to serve the diverse populations engaging with the Health Department.

The Women, Infants, and Children (WIC) Office Assistant 2 primarily manages front reception desk operations, including screening applicants for program eligibility, scheduling appointments, checking participants in and out, answering inquiries, documenting transactions, issuing food benefits, and preparing official correspondence. This role requires proficiency in English and one of the following languages: Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese, along with cultural knowledge of the respective community.

Responsibilities

• Facilitate participant intake by greeting clients, screening for identification, residency, and income eligibility per State WIC policies, and maintaining accurate participant records.
• Issue food benefits to participants and assist with questions or issues regarding their use.
• Manage front desk workflow, maintain clinic forms, and communicate effectively with staff to ensure smooth daily operations.
• Handle daily clinic logistics, including inventory checks, eligibility verification for the Oregon Health Plan (OHP), processing incoming faxes and messages, and completing routine audits and reporting.
• Coordinate participant correspondence by sending appointment reminders, graduation and termination notices, and processing voter registration and lost/stolen forms using established technology systems.
• Participate in staff meetings, assist in the orientation and training of new employees, and maintain positive communication with supervisors and coworkers.
• Provide culturally sensitive services, leveraging language proficiency and community-specific cultural knowledge to support diverse populations.
• Utilize the WIC computer system to document all participant interactions and appointments accurately.
• Participate in outreach events and committees or workgroups.

Requirements

• Equivalent to completion of the twelfth grade.
• One to four years of experience demonstrating the ability to perform the duties of the position.
• Ability to read, write, and speak in English and one of the following languages: Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese.
• Knowledge of and experience with the respective community and culture (Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese).

Preferred Qualifications

• Conflict resolution and de-escalation skills.
• Strong attention to detail.
• Accurate data entry and documentation.
• Cultural humility and awareness.

Transferable skills from education, work experience (including military), or life experiences relevant to this position are highly valued.

Pay

$26.07 - $32.06 hourly.

Schedule

Part-time (0.5 FTE), Monday and Friday 9:00 AM - 5:30 PM, and Wednesday 1:30 PM - 5:30 PM.

Work Location

This position works onsite at the WIC AVIVA Building located at 427 SE 187th Ave, Portland, Oregon 97233.