Bilingual Office Assistant

Full-time, Monday–Friday, 7:30 a.m.–4:00 p.m. Start date: immediate.

About the role

We are seeking a professional and dependable Bilingual Office Assistant to support daily office operations and provide excellent customer service to visitors and callers. This position is highly customer-facing, so the successful candidate should be comfortable answering phones, greeting visitors, assisting with general office needs, and maintaining organized files and paperwork.

Responsibilities

• Answer and direct incoming telephone calls in a professional and courteous manner
• Greet visitors and provide a welcoming and professional first impression
• Assist visitors and direct them to the appropriate staff or department
• File, organize, and maintain paperwork and office records
• Perform basic administrative and clerical duties
• Use computers and standard office software to complete daily tasks
• Enter and maintain information accurately in computer systems
• Communicate professionally with staff, visitors, and the public
• Maintain a clean, organized, and professional front-office environment
• Perform other administrative duties as assigned

Requirements

• Bilingual proficiency required; ability to communicate effectively in English and a second language
• Strong computer and keyboarding skills
• Professional telephone etiquette and communication skills
• Previous office, receptionist, administrative, or customer service experience preferred
• Strong organizational and filing skills
• Ability to greet and assist visitors in a professional and friendly manner
• Excellent verbal and written communication skills
• Reliable, punctual, and dependable
• Professional appearance and demeanor
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently while also functioning effectively as part of a team

Ideal candidate

The ideal candidate is friendly, organized, professional, and customer-service oriented. They should be comfortable serving as the first point of contact for an office and understand the importance of creating a positive experience for every visitor and caller.