Office Agent - Ocean Cargo (SDF)

About the role

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office Agent - Ocean Cargo at our Louisville International Airport (SDF) location. This position focuses on customer service and strict adherence to safety and security procedures.

Responsibilities

• Prepare statistics and reports as required by the customer and distribute to all relevant parties.
• Maintain logs, files, and statistics as required.
• Provide details about shipments or handling incidents which may result in future claims.
• Make accurate and timely data entries.
• Bring any customer issues to the attention of a supervisor.
• Prepare documentation for tracing action, perform follow-up, and keep the customer informed of progress.
• Provide customers with information concerning the status of their shipments.
• Review and handle all messages requiring immediate responses or special handling; liaise with supervisor as required.
• Deposit customer funds regularly, in accordance with customer requirements.
• Survey all work and office areas for neat, clean, and orderly conditions, including all back offices; areas must be free of debris and any other work safety hazards.
• Challenge unauthorized persons entering non-public areas and report the incident to a manager.
• Adhere to all Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Use proper telephone etiquette; answer phones within 4 rings.
• Check daily briefings.
• Perform any other duties as directed by the managers.

Requirements

• 1 year of customer service and warehouse experience.
• High school diploma or GED required.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must pass all pre-employment screenings, background checks, government security background checks, and post-offer drug screens.
• Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.

Schedule

Monday–Friday, 9:00 am – 5:00 pm

Benefits

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts
• Paid Time Off and Sick Time
• Paid Parental Leave
• 401(k) Retirement Plan and Roth after 6 months; company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Company Emergency Loan Program
• Earned Wage Access (offered through Tapcheck)
• Tuition Reimbursement
• Employee Assistance Program (EAP)