Office Specialist, Frontline Services

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract relevant info. Job title: Admission Counselor Assistant 2 (Non-Exempt). Not to repeat as heading. We need sections: maybe About the role (summary), Responsibilities (Essential Duties), Requirements (Minimum Qualifications, Desired Qualifications), Skills (maybe from desired qualifications), Benefits (ASU offers array of employee benefits...), Pay (Position Pay Rate: $21.05 per hour), Schedule (Full time). Also maybe Working Environment? Not required heading. We must not include boilerplate like EEO, legal, application instructions, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include details like: "Assists in initial evaluation of admission applications as well as initial transfer credit evaluation." That's job profile summary. Essential duties list many bullet points; we need to put them in

• . Minimum qualifications: "High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved." Desired qualifications: list many items; we can put them under Requirements or Skills. Benefits: "ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs." Also mention link but we should not include links? Probably we can keep mention but not the URL? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The link is part of info; but maybe we can keep as plain text? It's not prohibited. However we might drop URLs as they are not essential? The instruction says preserve ALL substantive information; the URL is substantive? Might be considered boilerplate? It's a reference for benefits. Might be okay to keep but it's a link. Safer to keep the sentence without URL? But that would be summarizing away detail (removing URL). I'd keep the sentence as is, maybe without the URL? The instruction says do not invent or summarize away detail. Removing URL is summarizing away detail (removing part). So we should keep the URL. However the instruction also says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The URL is not those. So keep. Pay: "Position Pay Rate: $21.05 per hour" Schedule: "Full time" Also maybe "Hybrid work is an arrangement..." but that's flexible work options; not specific to this position? It says flexible work options (if available) for this position will be discussed during interview. That's not specific content; we might not include Schedule section beyond full time. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states Pay Rate and Full time. So we include Pay and Schedule. Benefits: yes. Now we need to avoid sections with filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown. Structure:

  About the role

  Assists in initial evaluation of admission applications as well as initial transfer credit evaluation.

  At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive in Admission Services. Frontline Services is the customer service inbound call center for Admission Services. Under the general direction of the Frontline Office Manager this position performs customer service via phone and email as well as data entry in a high volume ‘call center’ environment. This position requires a working knowledge of assigned function practices and procedures within Admission Services. ASU is a multifaceted enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

  But that's a lot of prose; maybe we can keep the summary and the descriptive paragraph as About the role. Responsibilities:

  Responsibilities

  • ... each duty
  We need to list each essential duty as separate
• . Let's extract them: - Perform customer service functions by answering questions, over the phone and in email inquiries. - Maintains a variety of records requiring classification and compilation of varied information. - Reviews accounts, reports, records or other documents for completeness, accuracy and conformity within established procedures; collects data to maintain such records. - Drafts correspondence: answers questions and updates student information within established limits set by the university. - Serves as a primary reference source for function to assist departments and employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed. - Recommends changes to policies or procedures affecting assigned function. - Prepares and/or coordinates the preparation of recurring and special reports or tabulations unique to assigned function. - Remains up to date and informed of new or revised procedures and any pertinent information regarding assigned function(s) - Plans and prioritizes workload to meet set deadlines. - Assists with special projects as directed. We need to keep punctuation as is. Requirements: maybe combine Minimum Qualifications and Desired Qualifications under Requirements? Or separate sections: Requirements (minimum) and Qualifications (desired). The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements for minimum qualifications, Qualifications for desired qualifications, Skills maybe from desired qualifications? But we can combine desired qualifications into Qualifications. We'll do:

  Requirements

  High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

  Qualifications

  • Three (3) years of office/clerical experience, which includes one (1) year in a directly related function; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
  • Experience in a high-volume multi-line call center.
  • Experience with customer service functions by greeting visitors, answering questions, responding to telephone, in-person and email inquiries
  • Experience working in a higher education environment.
  • Experience recording, filing and updating documents.
  • Experience with a CRM (salesforce).
  • Knowledge of and experience with PeopleSoft or other Student Information Systems.
  • Experience with data entry; MS Office Applications (i.e., Word, Excel, Outlook).
  • Demonstrated knowledge of office equipment.
  • Evidence of ability to clearly communicate to perform essential functions
  Skills: maybe we could extract specific skills like customer service, data entry, MS Office, CRM, PeopleSoft, communication. But we already have qualifications covering them. Could create Skills section but might be redundant. The instruction: prefer a few substantive sections over many thin ones. So maybe we skip Skills and keep Qualifications. Benefits:

  Benefits

  ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message to future ASU employees.

  Pay:

  Pay

  Position Pay Rate: $21.05 per hour

  Schedule:

  Schedule

  Full time

  We should also include location? Not a heading; maybe we can include location in About the role paragraph? The posting includes Location: Campus: Tempe. That's substantive. We should preserve it. Could add a sentence in About the role: "Location: Tempe campus." Or we could add a separate paragraph after About the role. Since we are not to create extra headings unless needed, we can add a

  Location: Tempe campus.

  within About the role or after. We also have Funding No Federal Funding; maybe not needed. We also have Driving Requirement: Driving is not required for this position. Could be included in About the role or a separate paragraph. It's substantive. We also have Work Environment description; could be included. We need to preserve ALL substantive information; we must not omit details like location, driving requirement, work environment, flexible work options (though not specific). The instruction says remove boilerplate, duplicated lines, and application instructions. The work environment description is not boilerplate; it's substantive. So we should include it somewhere, maybe in About the role or a separate section like Working Conditions. But we don't have a heading for that; we could add a paragraph under About the role. We must not invent sections; we can add a

  about work environment. Let's extract work environment paragraph: "Activities are performed in an environmentally controlled office setting subject to extended periods of sitting while speaking on a telephone, keyboarding and manipulating a computer mouse." Also flexible work options: "Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. Full remote work is an arrangement where the employee spends every workday at a site other than a regularly assigned ASU work location. This arrangement should only be granted when the criteria in the flexible work arrangement policy are met. Executive vice president-level approval is required. Flexible work options (if available) for this position will be discussed during the interview process." That's substantive but maybe not specific to this position; still it's in posting. We could include it under About the role or a separate paragraph. We also have Department Statement, Core Values etc. Those are substantive but maybe considered boilerplate? They are about the department; could be considered part of About the role. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Department Statement is not those; it's substantive. So we should keep it. But we must be careful not to make the output too huge; but we need to preserve all substantive info. That's a lot. However the instruction says "Prefer a few substantive sections over many thin ones." So we can combine many paragraphs into About the role section. Thus About the role will contain: Job Profile Summary, the descriptive paragraph about ASU and Admission Services, Frontline Services description, Department Statement, Core Values, Work Environment, Flexible Work Options, Location, Driving Requirement, Funding? maybe not needed. We need to ensure we don't include duplicated lines. Let's extract unique substantive blocks: - Job Profile Summary: "Assists in initial evaluation of admission applications as well as initial transfer credit evaluation." - ASU mission statement: "At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. If you are solution-oriented, love helping people, believe