Office Administrator - Full Time

About the Role

The Office Administrator assists the General Manager with various administrative tasks and supports the HR Manager with daily HR functions in the store.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Assists the HR Manager with:
  • Completing all “new hire” paperwork for new associates.
  • Conducting orientation for all new associates.
  • Coordinating the S.T.A.R. Program, including scheduling, training, and reporting.
  • Coordinating and scheduling associate training in all areas.
  • Completing data entry for new associates, pay increases, associate reviews, etc.
• Assists with planning and implementing associate activities.
• Gathers data and information, and prepares reports as needed by the General Manager.
• Maintains strict confidentiality.
• Processes and codes invoices and maintains the Expense Tracking Worksheet.
• Maintains the store checkbook register and P-card log.
• Maintains the Competitive Shop program and the decoy list.
• Orders and monitors store supplies.
• Coordinates travel advances and expense forms.
• Submits IT Help Desk requests promptly.
• Handles customer and associate questions and requests.
• Files, types, and makes copies as needed.
• Remains aware of advertised sales.
• Keeps work area clean, neat, and well-stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer by:
  • Identifying and evaluating customers' needs.
  • Making product recommendations based on this analysis.
  • Promoting programs including, but not limited to, CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum of a high school education or equivalent experience.

Skills

• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Above-average communication skills.
• Ability to facilitate training to groups of up to 25.
• Able to stand and sit for extended periods.
• Ability to establish and maintain effective working relationships with management, co-workers, and customers.
• Ability to operate computerized Point of Sale register systems and computerized phone systems.
• Proficiency in Microsoft Office Word Processor and Spreadsheet software.

Physical Requirements

• Regularly performs computer work and sits.
• Occasionally walks and stands.
• Seldom/never lifts up to 50 lbs.

Independent Judgement

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Pay

Starting pay rate: $18.00 - $20.75 per hour.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• And more!