Office Administrator- Full-Time

Major Responsibilities

• Answers all incoming telephone calls with the objective of securing the residential sale and scheduling of service.
• Ensures Route Managers' data entry work is completed.
• Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions.
• Prepares bank deposit for cheques received and credit card payments; follows up with Head Office.
• Solves residential account issues.
• Manages customer files; ensures filing is current.
• Schedules Route Managers' one-time work and home services; ensures follow-up calls are complete to guarantee customer satisfaction.
• Schedules monthly end tasks.
• Checks missing tag reports.
• Orders office supplies.
• Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures).
• Offers support to Branch staff as directed by his/her Manager.

Skills And Experience

• One or more years of customer service-related experience.
• Written and verbal communication, interpersonal, and support skills.
• Able to use all related hardware and software.
• Inside sales experience an asset.
• Strong organizational skills.
• Team player.
• Strong attention to detail and high level of accuracy.