Office Administrator | Full Time

About the role

This role is located at the Wilmington Clinic and involves in-person work Monday through Friday from 7:30am through 3:30pm.

Essential Job Functions

• Schedule and manage daily clinic operations, including processing cancellations and coordinating coverage.
• Maintain and update appointment records in Scheduling Software and monitor schedule adherence.
• Communicate schedule changes to caregivers and staff professionally.
• Welcome visitors and families, coordinate drop-off and pick-up activities, and ensure client safety.
• Answer phones, direct calls, and take detailed messages.
• Maintain clinic cleanliness and organize supplies, and prepare therapy materials for in-home clinicians.
• Support onboarding of new hires and assist with staff appreciation initiatives.

Qualifications

• High school diploma or equivalent.
• 1–3 years of administrative or customer service experience.
• Experience in healthcare scheduling, preferably in ABA therapy or behavioral health.
• Clear and professional communication skills, proficiency in Microsoft Office and Google Suite, and experience with scheduling software and EHR/EMR systems.
• Strong organizational skills and ability to work independently and in a team environment.
• Excellent problem-solving abilities and adaptability in a fast-paced environment.
• Familiarity with ABA therapy terminology and scheduling nuances.
• Bilingual skills preferred but not required.

Position Accountability

• Responsive to questions and concerns, providing exceptional customer service.
• Maintain confidentiality and demonstrate strong attention to detail.
• Model professional behavior that respects diverse needs and values.