Office & Admin Specialist Sr

About the role

The Health Care Savings Plan Specialist plays a critical role in processing health care savings plan reimbursements. This involves analyzing claim forms and verification documentation, providing customer service support, and resolving complex issues.

Responsibilities

• Analyze claim forms and verification documentation to process health care savings plan reimbursements.
• Provide problem resolution support to callers, investigating and facilitating resolution of claims.
• Answer phone calls, resolve more complex situations, and respond to inquiries.
• Maintain accurate records and reconcile reimbursement claims, analyze invoices, and balance daily batches.
• Build effective working relationships with people from diverse backgrounds.

Requirements

• Advanced office or administration support work in a health-related office or similar work environment.
• Verbal and written communication skills sufficient to explain procedures, rules, and regulations.
• Customer service skills sufficient to answer phone calls, resolve more complex situations, and respond to inquiries.
• Data entry skills sufficient to maintain accurate records.
• Demonstrated ability to build effective working relationships with people from diverse backgrounds.

Preferred Qualifications

• Strong time management skills to organize workload and prioritize tasks to meet deadlines.
• Proficient analytical and critical thinking skills to solve problems and draw conclusions to data.

Additional Requirements

• Background investigation prior to employment.

Benefits

• One of the most affordable health insurance plans in Minnesota.
• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low-cost medical, dental, vision, and prescription drug plans.
• Fertility care, including IVF.
• Dental and orthodontic care for adults and children.
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income when you retire (after working at least three years).
• Employer paid life insurance to provide support for your family in the event of death.
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
• Tax-free expense accounts for health, dental, and dependent care.

Resources

• Training, classes, and professional development.
• Tuition reimbursement.
• Employee Assistance Program (EAP) for work/life support.
• Chore services, home repair, trip planning, child/elder care.
• Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Equal Opportunity Employer

The Minnesota State Retirement System is an equal opportunity employer. We strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.