Office Admin/IT Helpdesk Specialist

About the role

Sciens Building Solutions seeks an Office Admin/IT Helpdesk Specialist to join its dynamic team. The ideal candidate should be experienced in various IT and administrative tasks, adaptable, and capable of working independently.

Responsibilities

• Assist with the on-boarding process for new employees with hardware and/or devices.
• Monitor IT requests and assist with troubleshooting issues.
• Enter/import inspection data into customer database.
• Partner with key stakeholders to solve IT needs.
• Support the IT team in maintaining hardware, software, and mobile devices.
• Build and maintain internal databases for scheduling customer inspections.
• Provide technical support to team members as needed.
• Organize and maintain IT resources, inventory, and equipment.
• Manage office services by organizing, controlling correspondences, designing filing systems, reviewing and approving office supply requisitions, coordinating and tracking clerical tasks to completion.
• Ensure office efficiency through equipment procurement, layout, and office system planning and execution.
• Act as the point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Schedule meetings and appointments, partner with HR to maintain office policies, manage vendor relationships, and ensure timely invoicing and payments.
• Support reception, assist with visitors, develop operational standards, and participate in company events.
• Monitor and maintain office supplies inventory, review potential acquisitions, and ensure compliance with company policies.
• Help ensure confidentiality of employee, customer, and company information.
• Maintain Division leadership schedules, calendars, and appointments.
• Aid in special projects by gathering information, tracking progress, preparing reports, and providing updates to Division leadership.

Qualifications

• High school diploma.
• 2-5 years of experience working in IT operations.
• Working knowledge of MS SQL.
• Working knowledge of computer systems, security, network, and systems administration, databases, and data storage systems, phone systems.
• Firm grasp on IT infrastructure and operations best practices.
• 2-5 years of proven office/administrative management experience.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills and the ability to multi-task and prioritize work; strong organization and planning skills.
• Attention to detail and problem-solving skills.
• Strong critical thinking and decision-making skills.
• Strong organization skills and ability to prioritize.
• Basic knowledge of accounting, data, administrative, human resources, and business practices and procedures.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.