IT Helpdesk Specialist

About the role

As an IT Helpdesk Specialist, you will provide technical support to internal users, resolve computer hardware and software issues, and assist in maintaining network infrastructure.

Responsibilities

• Provide timely and effective assistance to users via phone, email, and remote access tools.
• Diagnose and resolve a variety of computer hardware and software problems.
• Perform routine maintenance on computers and peripherals.
• Document and track incidents and resolutions using the helpdesk ticketing system.
• Collaborate with other IT departments to ensure seamless integration of systems and services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 2 years of relevant work experience in IT support or a similar role.
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication and interpersonal skills.
• Proficiency in Windows operating systems, common software applications, and basic networking concepts.

Qualifications

• Experience with helpdesk ticketing systems.
• Knowledge of Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Passion for technology and customer service.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Attention to detail.
• Problem resolution abilities.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

The salary range for this position is $50,000 - $60,000 annually, depending on experience.

Schedule

The ideal candidate will be available to work Monday through Friday from 8:00 AM to 5:00 PM. Occasional evening and weekend work may be required during peak times.