IT Helpdesk Specialist

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Keep substantive info. We need to parse the posting. First paragraph: description of company and role: "Wi‑Tronix is the digital platform...". This is about the role? Could be "About the role". We'll put that in

  . Then "Who Thrives Here" bullet? Actually paragraph describing ideal candidate: "People who solve the actual problem...". Could be part of Requirements or Qualifications. We'll treat as part of Requirements or maybe "Skills". But we need to follow guidelines: include sections only when posting has real specific content. We have content for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Let's extract: About the role: first paragraph describing company and role: "Wi‑Tronix is the digital platform the rail industry turns to for real‑time IoT data, AI‑powered analytics, and intelligent video, so the outcomes of our work show up in safer crews, fewer incidents, and smoother operations across critical rail infrastructure. This is not a typical SaaS environment; we are a team where contributions are visible, decisions are transparent, and quality is a shared standard. As an IT Helpdesk Specialist, you are the first call when something gets in the way of someone doing their best work. You will own end user support across Windows 10/11, Microsoft 365, Active Directory, Intune, mobile devices, MFA, VPN, and conference room A/V; image and deploy devices; manage onboarding and offboarding so new hires start ready and exits stay clean and secure; and partner with our IT and DevOps team on patching, server maintenance, and the company meetings where everything has to work the first time." That's about role. Responsibilities: Could be the list of duties: "own end user support across ...; image and deploy devices; manage onboarding and offboarding ...; partner with our IT and DevOps team on patching, server maintenance, and the company meetings where everything has to work the first time." Also maybe "support conference room and Teams Room systems, A/V equipment, mobile devices, VPN access, and MFA". That's in qualifications though. But we can treat responsibilities as the bullet list of tasks. Let's extract responsibilities list: - Own end user support across Windows 10/11, Microsoft 365, Active Directory, Intune, mobile devices, MFA, VPN, and conference room A/V - Image and deploy devices - Manage onboarding and offboarding so new hires start ready and exits stay clean and secure - Partner with IT and DevOps team on patching, server maintenance, and company meetings where everything has to work the first time Also maybe "support conference room and Teams Room systems, A/V equipment, mobile devices, VPN access, and MFA" is a qualification but could be responsibility. We'll include as responsibilities. Requirements: maybe the "Position Qualifications" section lists qualifications. But we have separate sections: Requirements, Qualifications, Skills. We need to decide what goes where. Typically Requirements are mandatory qualifications; Qualifications maybe preferred; Skills maybe specific abilities. But we can split. From "Position Qualifications" bullet list: - 5+ years of corporate IT support experience, plus a bachelor’s degree in IT or equivalent hands‑on background - Strong experience working from an ITSM or ticketing system to manage incidents, requests, onboarding and offboarding, and follow‑through to resolution - Strong working knowledge of Windows 10 and 11, including OS imaging and deployment, system configuration and troubleshooting, and hardware and driver troubleshooting - Experience supporting and administering Microsoft 365, including Outlook, Copilot, Teams, OneDrive, and Intune, plus user account management, licensing, and mobile device management in Intune - Solid Active Directory administration: user and computer account management, security groups, and access provisioning and de‑provisioning - Microsoft 365 and Azure administration across Teams, Copilot, Intune, OneDrive, Exchange, and user administration - Experience supporting conference room and Teams Room systems, A/V equipment, mobile devices, VPN access, and MFA - Windows Server environments (basic administration, patching, and troubleshooting) preferred; scripting or automation experience a plus - Customer‑focused mindset with an emphasis on solving problems and innovation, not just closing tickets - Technology enthusiast, demonstrated through work experience, hobbies, or education - Agile mindset: the ability to work iteratively, support rapid prototyping, contribute to effective feedback loops, and meet aggressive timelines in a lean, fast‑paced organization We can separate: Requirements: the mandatory ones (5+ years, degree, ITSM experience, Windows knowledge, M365, AD, etc). Qualifications: maybe preferred (Windows Server, scripting). Skills: maybe customer-focused mindset, technology enthusiast, agile mindset. But we need to avoid duplication. Let's decide: Section "Requirements": list of hard requirements: 5+ years corporate IT support, bachelor's degree or equivalent, ITSM/ticketing experience, strong working knowledge of Windows 10/11 imaging/deployment/troubleshooting, experience supporting/administering Microsoft 365 (Outlook, Copilot, Teams, OneDrive, Intune) plus user account management, licensing, mobile device management in Intune, solid Active Directory administration, Microsoft 365 and Azure administration across Teams, Copilot, Intune, OneDrive, Exchange, user administration, experience supporting conference room and Teams Room systems, A/V equipment, mobile devices, VPN access, MFA. Section "Qualifications": preferred: Windows Server environments (basic administration, patching, troubleshooting); scripting or automation experience a plus. Section "Skills": customer-focused mindset, technology enthusiast, agile mindset. But we also have "Who Thrives Here" paragraph describing traits: "People who solve the actual problem, not just close the ticket. You are curious about how technology works and stay current because you enjoy it. You communicate clearly with people who are not technical, treat every interaction as a chance to build trust, keep a queue moving, and ask for help when a problem outgrows your knowledge. Quality, accountability, and follow‑through are not extras to you, they are the job." This could go under Skills or maybe a separate "About you" but we don't have that heading. Could incorporate into Skills. We also have "WORK ENVIRONMENT": On‑site at our Bolingbrook, IL office, Monday through Friday, 8 a.m. to 5 p.m. CT. Periodic on‑call rotation and occasional domestic or international travel as needed. Typical office conditions with the ability to sit and stand for long periods. That gives Schedule (Monday-Friday 8-5 CT) and maybe location but we only need Schedule section. Also mention on-call rotation and travel. Benefits: "WHY WI-TRONIX? Competitive pay plus meaningful investment in your wellbeing starting on day one: medical, dental, and vision, HSA, employer‑paid life and disability, 24/7 telemedicine, an Employee Assistance Program, 401k, financial wellness resources and so much more! Most of all, real career growth in a mission‑driven company where your ideas shape the product." Thus Benefits: medical, dental, vision, HSA, employer-paid life and disability, 24/7 telemedicine, Employee Assistance Program, 401k, financial wellness resources. Pay: "This position’s anticipated base salary range is $58,000 to $73,000. Final compensation will be based on experience, qualifications, and location." Thus Pay section with that range. Schedule: Monday-Friday 8 a.m. to 5 p.m. CT, periodic on-call rotation, occasional domestic/international travel as needed. We also have location: Bolingbrook, IL office. Could be part of Schedule or maybe not needed. We'll include location in Schedule paragraph maybe. Now we need to output HTML fragment with headings

  and content. We must not include boilerplate: EEO, Equal Opportunity Employer, visa sponsorship, accommodation request, etc. Remove those lines. Also remove duplicated lines. Now craft HTML. We'll start with

  About the role

  then

  ...

  Then

  Responsibilities

  then
  • ...
  Then

  Requirements

  then
  ... Then

  Qualifications

  then
  ... Then

  Skills

  then
  ... Then

  Benefits

  then
  ... Then

  Pay

  then

  ... Then

  Schedule

  then

  ... Make sure to preserve all substantive info. Let's write content. About the role paragraph: combine first two paragraphs. Paragraph: "Wi‑Tronix is the digital platform the rail industry turns to for real‑time IoT data, AI‑powered analytics, and intelligent video, so the outcomes of our work show up in safer crews, fewer incidents, and smoother operations across critical rail infrastructure. This is not a typical SaaS environment; we are a team where contributions are visible, decisions are transparent, and quality is a shared standard. As an IT Helpdesk Specialist, you are the first call when something gets in the way of someone doing their best work. You will own end user support across Windows 10/11, Microsoft 365, Active Directory, Intune, mobile devices, MFA, VPN, and conference room A/V; image and deploy devices; manage onboarding and offboarding so new hires start ready and exits stay clean and secure; and partner with our IT and DevOps team on patching, server maintenance, and the company meetings where everything has to work the first time." Now Responsibilities list items: - Own end user support across Windows 10/11, Microsoft 365, Active Directory, Intune, mobile devices, MFA, VPN, and conference room A/V - Image and deploy devices - Manage onboarding and offboarding so new hires start ready and exits stay clean and secure - Partner with IT and DevOps team on patching, server maintenance, and company meetings where everything has to work the first time We could also include supporting conference room and Teams Room systems etc but that's in qualifications. We'll keep as is. Requirements list: - 5+ years of corporate IT support experience, plus a bachelor’s degree in IT or equivalent hands‑on background - Strong experience working from an ITSM or ticketing system to manage incidents, requests, onboarding and offboarding, and follow‑through to resolution - Strong working knowledge of Windows 10 and 11, including OS imaging and deployment, system configuration and troubleshooting, and hardware and driver troubleshooting - Experience supporting and administering Microsoft 365, including Outlook, Copilot, Teams, OneDrive, and Intune, plus user account management, licensing, and mobile device management in Intune - Solid Active Directory administration: user and computer account management, security groups, and access provisioning and de‑provisioning - Microsoft 365 and Azure administration across Teams, Copilot, Intune, OneDrive, Exchange, and user administration - Experience supporting conference room and Teams Room systems, A/V equipment, mobile devices, VPN access, and MFA Qualifications list (preferred): - Windows Server environments (basic administration, patching, and troubleshooting) - Scripting or automation experience Skills list: - Customer‑focused