IT Helpdesk Specialist

AISIN Texas is seeking an IT Helpdesk Specialist to join our Administration and Information Technology team in Cibolo, TX. This role ensures smooth technical operations by providing first-level support, managing IT inventory, and maintaining documentation.

Responsibilities

• Provide first-level technical support for hardware (desktops, laptops, handy terminals, mobile phones) and software (installation, configuration, troubleshooting).
• Configure and support devices such as handy terminals, label printers, and LaserJet printers.
• Manage the Helpdesk system, assign tickets, and generate monthly reports on incidents and requests.
• Maintain and update technical documentation for all supported devices and systems.
• Track hardware and software inventory to ensure accuracy and completeness.
• Serve as a professional and empathetic point of contact for end-user problem resolution.

Requirements

• Minimum 5 years of experience in Information Systems, Information Technology, Computer Science, or a related field.
• Associate's Degree in Information Systems, Information Technology, Computer Science, or a related field.

Skills

• Technical Skills: Strong understanding of network protocols, DHCP servers, Active Directory, and Office 365. Proficiency in Windows 11 Pro and Apple iPhone iOS.
• Problem-Solving: Excellent ability to identify, analyze, and resolve technical issues promptly.
• Communication: Clear and effective written and verbal communication to assist end users and manage expectations.
• Organizational: Ability to plan, prioritize, and organize work to meet established objectives and deadlines.
• Professionalism: Demonstrated discretion in handling sensitive information and maintaining a professional demeanor.