IT Helpdesk Specialist

About the role

Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees. In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward.

Responsibilities

• Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support
• Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one
• Manage offboarding processes for departing employees
• Prepare and ship laptops and equipment to remote employees across the US
• Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team
• Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working
• Troubleshoot and resolve hardware and software issues across Windows and macOS
• Manage and maintain IT inventory and assets for the office
• Support day-to-day software, applications, and office technology needs
• Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards
• Create and maintain IT documentation and knowledge base articles for users and the global team

Requirements

• 2+ years of experience in a Helpdesk or IT support role
• Hands-on experience supporting Windows and macOS in a domain environment
• Experience administering Microsoft Intune and Kandji MDM platforms
• Experience with Entra ID (Azure AD) and Microsoft Office 365 administration
• Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)
• Good understanding of networking (wired and wireless)
• Experience with onboarding/offboarding and asset management

Qualifications

Commensurate with experience

Skills

Self-sufficient and takes full ownership of the office's IT needs, a true one-person operation backed by a global team
Delivers excellent customer service with a focus on problem-solving
Communicates clearly and builds strong relationships with employees at all levels
Works well under pressure, prioritizes tasks, and meets deadlines
Reliable team player who can also work independently in a fast-paced global environment

Pay

$85,000-100,000 per year

Schedule

Primarily on-site role based in our Boston office