IT Helpdesk Support Specialist

Responsibilities

• Provide IT helpdesk support to company employees.
• Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365.
• Congduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
• Aid users with remote support for technical issues.
• Monitor and respond to tickets within the company’s IT ticketing system.
• Maintain IDF rooms and IT equipment in clean condition.
• Provide technical guidance to end-users on IT tools, systems, and processes.
• Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
• Help write and maintain IT knowledgebase documentation.
• Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
• Monitor and manage company vendors and IT services.
• Aid with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.

Requirements

• Proven experience in providing technical support in an IT environment.
• Proficiency with Office 365 applications.
• Strong knowledge of Windows 10/11 operating systems.
• Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.
• Capable of troubleshooting and replacing computer hardware.
• Experience with video conferencing tools (MS Teams and Zoom).
• Familiarity with VOIP systems (Zoom phones).
• Patching and mounting network equipment on racks.
• Familiarity with Microsoft Entra/Intune.
• Som knowledge of Audio/Visual systems and security cameras.

Key Attributes

• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills.
• A proactive and customer-focused approach to IT support.
• Ability to lift equipment and boxes as needed.
• Must have own reliable transportation.