IT Helpdesk Support Specialist (On-Site)
Quagnito Solutions Pvt Ltd · Tempe, AZ · 3 wk ago
Information TechnologyFull-time
Responsibilities
- Resolve Helpdesk tickets and provide on-site support daily
- Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
- Install, configure, support desktops, laptops, printers, and other peripheral equipment
- Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Create and maintain knowledge base documentation
- Provide on-call support as scheduled
Requirements
- About You:
- Hardware: desktop, laptop
- OS: Windows 10 / 11, Mc OS
- Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
- Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
- Basic Knowledge of supporting mobile devices and app
- Basic Knowledge of virus and malware removal techniques
- Attention to detail
- Ability to multitask in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Communicate effectively both oral and in writing
- Exceptional customer service orientation
Qualifications
- Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred
- 2+ years of IT related work experience
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
- VOIP experience preferred