IT Helpdesk Support Specialist

About the role

We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding/offboarding, and escalating complex problems to specialist teams in various IT disciplines.

Responsibilities

• Provide first-line technical support to users, including troubleshooting and resolving IT issues.
• Onboard and offboard users as needed.
• Escalate complex problems to specialist teams within the IT department.
• Support on-call after hours as required.

Requirements

• Basic Qualifications:
• Associate's degree in IT, Computer Science, or related field.
• 5 years of experience in IT or a related field.
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to work after hours, if needed.
• PREFERRED QualIFICATIONS:
• Bachelor's degree in IT, Computer Science, or related field.
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
• Knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes.
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A+, Network+, or similar certifications are a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Stock Option Plan
• Annual Bonus Plan eligible

Pay

$90,000 - $115,000 Base Salary

Schedule

Ongoing, Onsite Position