IT Help Desk Specialist

Job Description

GSP is looking for team player to work in a challenging and fast paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system
• Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
• Determine the solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
• Document and maintain the IT Department knowledge base
• Install appropriate software and operating systems, and deploy company computers
• Aid with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.
• Support IT projects and own projects within candidate’s skillsets.

Job Specifications

• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Cool-tempered and customer-oriented
• BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply.

Benefits

• Comprehensive Health, Dental and Vision Care Coverage (Starting the Next Full Month After Hire)
• Paid Holidays starting on Day ONE
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability
• 401 (k) Matching Retirement Plan
• Employer Funded Health Reimbursement Account
• Flexible Spending Account
• Moderate Paid Time Off
• Dependent Care Spending Account
• Employee Assistance Program
• Education Assistance Program
• Employee Referral Bonus
• Safety Shoe Allowance
• Prescription Safety Glasses Program
• Shift Differentials for 2nd and 3rd Shifts
• Bereavement Leave

Schedule

Monday - Friday 40hrs/week