IT Help Desk Specialist

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Position Summary (could be About the role). Then Accountabilities (Responsibilities). Then Qualifications (Qualifications). Then Skills And Abilities (Skills). Then What’s in it for you? (Benefits). No explicit Pay or Schedule. So we should not include Pay or Schedule sections. Also maybe include a short paragraph for location? The first line: "This is an on-site, in-office position based in Sioux Falls, South Dakota." Could be part of About the role or a short p. We'll include that in About the role paragraph. We must not repeat job title as heading. No Job ID. Remove boilerplate like FIRST Values description? That's part of company description; could be included in About the role? The posting includes "Who We Are" and description of bank values. That's substantive but maybe not needed? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we need to include that info somewhere. Could be part of About the role or a separate section? There's no heading for company overview; but we could include it under About the role as prose. However we must not create sections with filler. We can include a

after the heading About the role that includes position summary and company description. We need to use

• for any list of duties/requirements/benefits. So for Responsibilities we have many bullet-like sentences; we should convert to
  • . Similarly for Qualifications maybe list? It's two sentences; could be
    • . Skills also list. Benefits list. We must not include cookie/navigation/legal/EEO etc. The posting includes FIRST Values description; that's not boilerplate but part of company culture. Keep it. We must not include duplicated lines. Ensure we capture all. Let's extract content: Position Summary: "The Help Desk Specialist provides first-level technical support by receiving, troubleshooting, and resolving service desk calls and issues. This role partners with second-level support to escalate and resolve more complex technical issues and assists with building and maintaining the IT knowledge base. The Help Desk Specialist is also responsible for building and deploying PCs, printers, and peripheral equipment, including hardware setup and maintaining accurate inventory and related documentation." Then "In addition, our FIRST Values apply to all teammates without exception." Then list of FIRST Values with descriptions. Then "Who We Are The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change." Then "Accountabilities What will you do:" then list of duties under Onsite Support and Asset Management. We need to capture all those duties as list items. Let's list them: Onsite Support: - Aiding teammates and the wider organization with technology-related issues. - Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps. - Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. - Determine the best solution based on the issue and details provided by teammates. - Conduct and participate in training sessions for new and existing teammates. - Log all calls, troubleshoots with teammates, takes necessary steps to resolve the issue and helps in the coordination and completion of unfinished calls using other resources. - Use various software tools to proactively work with teammates to address issues and solve concerns. - Record events and problems and their resolution in logs. - Respond to teammate issues via phone, email, and computer chat in an appropriate and timely manner. - Provide feedback on processes and make recommendations on areas of improvement, including analyzing and identifying trends in issue reporting and devising and recommending preventive solutions. Asset Management: - Responsible for ensuring an FNBSF’s assets are accounted for, deployed, maintained, upgraded, and disposed of properly. - Install, make changes, and repair computer hardware and software. - Responsible for new hire and existing user hardware setup including laptops, tablets, and all peripherals. - Implement, troubleshoot, and process end-of-life disposal of network printers. - Responsible for maintaining and enhancement of various infrastructure hardware. - Log and maintain computer hardware assets in asset management system. - Maintain technical documentation on installation of software, configuration of hardware, and problem troubleshooting. Qualifications: - Secondary education in Computer Science or related field preferred. - One or more years of relevant work experience in IT or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Skills And Abilities: - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Demonstrate ability to be creative in deploying problem-solving skills. Solution-oriented. - Ability to conduct relationships in a manner that ensures cooperation and positive results. - Demonstrate self-starter qualities and effectively manage and prioritize multiple tasks to meet deadlines. - Ability to adapt to the needs of the organization and teammates. What’s in it for you? Benefits list: - Health Insurance - Dental & Vision Insurance - Profit Sharing - Paid Vacation & Holidays - Company paid short and long term disability - Tuition Reimbursement Program - Employee Banking Perks - Community Volunteer time - And More! We need to output HTML fragment with headings: About the role, Responsibilities, Qualifications, Skills, Benefits. Possibly also include a short paragraph for location? Could be part of About the role. We must not include Pay or Schedule. Let's craft:

      About the role

      This is an on-site, in-office position based in Sioux Falls, South Dakota. The Help Desk Specialist provides first-level technical support by receiving, troubleshooting, and resolving service desk calls and issues. This role partners with second-level support to escalate and resolve more complex technical issues and assists with building and maintaining the IT knowledge base. The Help Desk Specialist is also responsible for building and deploying PCs, printers, and peripheral equipment, including hardware setup and maintaining accurate inventory and related documentation. In addition, our FIRST Values apply to all teammates without exception. FIRST Values Family – We support, trust, and respect each other, our customers, and our shareholders. Independence & Innovation – We embrace change as vital to our success. Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect. Stewardship – We take care of ourselves so we can take care of others. Teamwork – We help each other grow and succeed. Who We Are The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships. Although banking has evolved over the years, our mission and values have not and will not change.

      Then Responsibilities:

      Responsibilities

      • Aiding teammates and the wider organization with technology-related issues.
      • Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps.
      • Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
      • Determine the best solution based on the issue and details provided by teammates.
      • Conduct and participate in training sessions for new and existing teammates.
      • Log all calls, troubleshoots with teammates, takes necessary steps to resolve the issue and helps in the coordination and completion of unfinished calls using other resources.
      • Use various software tools to proactively work with teammates to address issues and solve concerns.
      • Record events and problems and their resolution in logs.
      • Respond to teammate issues via phone, email, and computer chat in an appropriate and timely manner.
      • Provide feedback on processes and make recommendations on areas of improvement, including analyzing and identifying trends in issue reporting and devising and recommending preventive solutions.
      • Responsible for ensuring an FNBSF’s assets are accounted for, deployed, maintained, upgraded, and disposed of properly.
      • Install, make changes, and repair computer hardware and software.
      • Responsible for new hire and existing user hardware setup including laptops, tablets, and all peripherals.
      • Implement, troubleshoot, and process end-of-life disposal of network printers.
      • Responsible for maintaining and enhancement of various infrastructure hardware.
      • Log and maintain computer hardware assets in asset management system.
      • Maintain technical documentation on installation of software, configuration of hardware, and problem troubleshooting.
      Qualifications:

      Qualifications

      • Secondary education in Computer Science or related field preferred.
      • One or more years of relevant work experience in IT or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.
      Skills:

      Skills

      • Excellent verbal and written communication skills.
      • Excellent organizational skills and attention to detail.
      • Demonstrate ability to be creative in deploying problem-solving skills. Solution-oriented.
      • Ability to conduct relationships in a manner that ensures cooperation and positive results.
      • Demonstrate self-starter qualities and effectively manage and prioritize multiple tasks to meet deadlines.
      • Ability to adapt to the needs of the organization and teammates.
      Benefits:

      Benefits

      • Health Insurance
      • Dental & Vision Insurance
      • Profit Sharing
      • Paid Vacation & Holidays
      • Company paid short and long term disability
      • Tuition Reimbursement Program
      • Employee Banking Perks
      • Community Volunteer time
      • And More!
      We must ensure no extra sections.