IT Help Desk Specialist

About the role

The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. The position is on‑site at the Cudahy, WI location.

Responsibilities

• Install, maintain, and upgrade computer hardware and software.
• Provide support on laptop computers, tablets, smart phones, printers, networks, and phone systems.
• Support Windows and iOS based applications.
• Support cloud‑based solutions (e.g., Office 365).
• Monitor status of systems and applications – responding to reported events and issues.
• Track and document support issues and projects.
• Maintain inventory and document systems and applications.
• Follow safe work practices and accident prevention procedures.
• Communicate directly and indirectly with staff and other support resources.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience or an equivalent combination of education and experience.
• Experience with Windows operating systems and iOS.
• Experience with Microsoft Office and Office 365 applications/services.
• High proficiency in technology, systems, tools and applications.
• Maintain a high degree of confidentiality.
• Excellent planning and organizational skills.
• Strong customer service skills.
• Ability to work independently.
• Strong attention to detail and problem‑solving ability.
• Strong verbal, written, and interpersonal communication skills.
• Willingness to learn and use training options when available.

Physical Requirements

This job operates in an office environment and routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers, and fax machines. Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch, or crawl. The role may require lifting files, opening file cabinets, and bending or standing as necessary, and may occasionally lift up to 25 pounds.

Why Hunt Electric?

Hunt Electric is a 100 % employee‑owned company with over 60 years of stability, momentum, and exciting growth ahead. The company emphasizes a people‑first culture, safety, collaboration, and community involvement.

Benefits

• 100 % paid medical, dental, and vision insurance premiums for you and your family (cash benefit if you opt out).
• Three retirement pillars: 401(k) match, profit sharing, and an ESOP that makes you an employee‑owner.
• Annual discretionary bonus based on company performance and individual contributions.
• Work‑life balance: 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.
• Growth & community: internal learning and development, Employee Resource Groups, family‑friendly events, and a deep commitment to community volunteering.

Pay

Salary range: $63,232.00 – $87,552.00. Individual compensation is determined by skills, qualifications, experience, and location. This range reflects base salary only; additional compensation and benefits are provided.