IT Help Desk Specialist

About the role

Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help desk calls. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place. In addition, you will consult with end-users to identify their cellular device needs and make recommendations for services.

Responsibilities

• Answer, log, and troubleshoot all help desk calls
• Procure, deploy, and inventory all desktop hardware and software
• Ensure proper security levels are in place
• Consult with end-users to identify their cellular device needs and make recommendations for services

Requirements

• Strong problem-solving skills
• Excellent communication and customer service skills
• Experience with IT help desk operations
• Knowledge of Windows operating systems and Microsoft Office
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of relevant IT help desk experience

Skills

• Technical proficiency with Windows operating systems and Microsoft Office
• Experience with IT asset management tools
• Strong organizational and time management skills
• Ability to work in a fast-paced environment

Benefits

• Full-time benefits package including medical, dental, vision insurance, 401(k) with company match, profit-sharing, and paid holidays
• PTO and paid time off
• Disability coverage
• Maternity leave and parental leave
• Subsidized parking
• Life insurance

Pay

Competitive salary based on experience

Schedule

Full-time position