OEM Customer Service Sales Support

About the role

This position provides OEM customer service sales support to management, OEM customers and Sales Representatives.

Responsibilities

• Provide technical support to Sales Representatives and customers and report any issues to management.
• Communicate customer needs and specifications to Sales Representatives, Engineering Operations and management.
• Deliver product samples to Sales Representatives, customers, and trade shows upon request.
• Prepare demonstration bags for Sales Representatives.
• Understand and resolve customer service issues.
• Generate reports regarding products, sales revenue, complaints, etc.
• Coordinate sales related activities and customer requests with supporting departments.
• Generate shipping documents required for domestic and foreign shipments.
• Manage complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.

Essential Physical/Environmental Demands

• Lifting — Not to exceed 50 lbs. (local practice may apply)
• Writing
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral

Requirements

• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.

Preferred Qualifications

• Experience in the medical device field.

Competencies

• Customer service
• Negotiation skills
• Communication skills
• Analytical/problem solving skills
• Computer

Infectious Control Risk Category

Risk category III — employment and procedures that do not require exposure.