Customer Service Sales Support & Admin

Key Responsibilities

• Respond to inbound calls, emails, and customer inquiries in a timely and professional manner
• Process sales orders accurately and ensure proper system entry
• Assess and route inquiries to appropriate departments when needed
• Take full ownership of customer issues through to resolution
• Communicate proactively with customers regarding order status, delays, and delivery updates
• Expedite urgent orders to meet critical customer needs
• Support inside sales efforts by identifying opportunities to promote products and services
• Build and maintain strong customer relationships through consistent, high-quality service
• Maintain working knowledge of products, services, and applications
• Order Management & Logistics Coordination
• Monitor and manage back orders, open picks, and allocations to improve order fulfillment
• Collaborate with expediting, warehouse, and logistics teams to ensure timely delivery
• Ensure accuracy of customer, order, and inventory data in ERP systems
• Utilize system tools to optimize stock availability and job prioritization
• Collaborate with AR for collections where necessary
• Administrative Support
• Provide general clerical support
• Process accounts payable and purchase orders/requisitions
• Enter customer invoices into Ariba portal or customers alternative portal if applicable
• Set up and maintain vendor records in compliance with company standards
• Generate reports and maintain accurate documentation
• Act as interim rock tools recycling champion
• Arrange for bin pick up and drop off
• Communicate and track credits to customers for recycled goods
• Invoicing for purchases
• Prepare monthly report with graphs for monthly recycling goals vs actual along with progress made in new accounts and improvements
• Continuous Improvement & Compliance
• Identify inefficiencies in processes and recommend improvements
• Support continuous improvement initiatives and cross-functional projects
• Ensure adherence to company policies, financial controls, and regulatory requirements
• Maintain data accuracy and integrity across all systems

Qualifications

• 3-5 years experience in customer service
• Proficiency in MS Office (Excel, Word, Outlook)
• Proficiency in Power BI
• Experienced with ERP system and/or CRM system

Preferred qualifications:

• Ability to navigate multiple different computer systems, comfort with learning new programs