Sales Support Admin

Key Responsibilities

• Prepare reports and presentations for the Sales and Upper-Management Teams
• Aid in tracking purchase orders in a timely and accurate manner
• Support sales team follow-up efforts, including order confirmations and bookings
• Maintain and update customer profiles and contract balances
• Manage the Sales Support email inbox and address general inquiries
• Perform daily reporting and documentation duties, including:
• Lost Sales Summary Reporting (various departments: Fresh, Candy, Grocery, Nicotine, etc.)
• Plus Out tracking, entry, and auditing
• FSM Inventory / Critical Items reporting
• Aged Inventory / Shipper depletion analysis
• Smart Stock Program Compliance

Marketing & Sales Enablement

• Create and distribute marketing and sales materials including sell sheets
• Aid in the planning and coordination of sales events, Open House initiatives, and trade shows
• Manage Repsly Prebooks & Reporting and oversee Vendor CDUs and relations
• Collaborate on Order Guide creation and merchandising supply planning

Customer & Front Desk Support

• Respond professionally to internal and external customer questions via phone, email, or in-person
• As needed, assist with front desk operations, including visitor coordination and general support
• Provide support for key customer relationships, including POGs, program oversight, and compliance tracking

Sales Program Oversight & Coordination

• Work closely with the Sales Support Manager on vendor relations, spoilage tracking, selling expenses, inventory/margin gain opportunities, and merchandising funding optimization
• Provide administrative oversight for programs like Jet Sets, Smart Stock, and other national distribution efforts
• Support audit functions and contribute to compliance processes (e.g., BRC/FDA safety protocols)

Required Qualifications

• Achieved Associate degree in relevant field of study, or equivalent work experience
• At least 12+ months sales administration experience
• Intermediate or Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)