Odoo Support Specialist
Virtual Assistant Team · Greater Idaho Falls · 4 mo ago
OTHRFull-time
What You’ll Do
- Tier 1 Odoo Support
- Be the first point of contact for staff questions
- Troubleshoot functional issues across Accounting, Sales, Purchase & Inventory
- Escalate technical bugs to our AU Tier 2/3 partner
- Accounting Support
- Bank reconciliations across multiple companies
- Review clearing accounts & categorize journal entries
- Aid with month-end close
- Data Cleanup & System Management
- Merge duplicate contacts/products
- Fix data integrity issues
- Manage safe Import/Export updates
- SOPs & Training
- Create clear “How-to” guides
- Build and maintain SOP libraries
- Run basic user training sessions
- Strong Odoo functional experience (v18 preferred)
- Solid understanding of Accounting, Sales, Purchase & Inventory modules
- Strong grasp of double-entry bookkeeping
- Confident in explaining how transactions affect the Balance Sheet & P&L
- Skilled with Odoo Import/Export tools
- Fully fluent English (written + verbal) — essential for documentation & training
- Detail-oriented, proactive, and safety-first with data