O365 Support Specialist

About the role

We are partnering with a thriving, global organization to find an O365 Support Specialist to join their Infrastructure team. Supporting a robust user base of 6,000 global users, you will step directly into an advanced Level 3 support role. This is a unique opportunity for an early-career individual with a stellar attitude and high technical aptitude to work alongside seasoned experts, take true ownership of an enterprise ecosystem, and fast-track their professional growth. Location: Apex, North Carolina. Job type: Permanent. Education: Bachelors.

Responsibilities

• Provide high-touch, Level 3 technical support focusing specifically on O365, Exchange, and OneDrive, resolving complex issues escalated from Level 1 and Level 2 teams.
• Partner closely with an overseas peer based in India to ensure seamless, global coverage and knowledge sharing.
• Assist in monitoring, maintaining, and optimizing the O365 ecosystem to ensure high availability and security for 6,000 users.
• Proactively identify potential system bottlenecks, document troubleshooting steps, and contribute to the overall efficiency of the cloud infrastructure.

Qualifications

• 1+ years of recent, real-world experience administering and supporting O365, with a strong focus on Exchange and OneDrive.
• Hands-on experience with SharePoint support or administration. (Preferred)
• Familiarity working within an Azure cloud-native environment. (Preferred)

Skills

• Apex
• Azure
• Self‑motivated
• Infrastructure
• Level 3 support
• Service desk

Pay

$55,000 - $60,000 per year

Benefits

• Medical
• Prescription
• Dental
• Vision
• AD&D
• Life insurance
• Short‑term disability
• 401K plan

Schedule

8am to 5pm