OSS Support Specialist

About the role

Join Hitachi Energy as an OSS Support Specialist and play a vital role in delivering exceptional on-site and remote IT support across our operations. In this hands-on position, you'll be the face of IT, working directly with users to resolve technical challenges, deploy new technologies, and ensure a seamless digital workplace experience. You will collaborate with a variety of teams, support innovative technologies, and contribute to a culture that values continuous improvement, safety, and integrity.

Responsibilities

• Provide desk-side and remote support for IT incidents and service requests.
• Troubleshoot hardware, software, mobility, network, and connectivity issues.
• Support printers, mobile devices, Cisco phones, email, Wi-Fi, and MFA setup.
• Deploy, configure, and maintain factory PCs, workstations, and peripherals.
• Affix network connections, cabling, and integrate new devices and machines.
• Maintain accurate documentation, knowledge articles, and CMDB records.
• Deliver user guidance and training on common IT tools and self-service solutions.
• Manage IT asset inventory, logistics, meeting room technology, and support third-party technicians.

Requirements

• Formal qualification, diploma, degree, or completed apprenticeship in Information Technology or a related field.
• Minimum 2 years of professional experience in IT support or a similar technical support role.
• Authorization to work in the United States without current or future sponsorship requirements.
• Strong troubleshooting skills across hardware, software, networking, and end-user technologies.
• Fresh communication skills in English, with the ability to support and engage users effectively.
• Self-motivated, proactive, and solution-focused with the ability to work independently.

Qualifications

Your background should include formal qualifications, diplomas, degrees, or completed apprenticeships in Information Technology or a related field. Minimum 2 years of professional experience in IT support or a similar technical support role. Authorization to work in the United States without current or future sponsorship requirements. Strong troubleshooting skills across hardware, software, networking, and end-user technologies. Fluent communication skills in English, with the ability to support and engage users effectively. Self-motivated, proactive, and solution-focused with the ability to work independently.

Skills

• Technical proficiency in hardware, software, networking, and end-user technologies.
• Effective communication and interpersonal skills.
• Problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.

Benefits

At Hitachi Energy, you'll have the chance to expand your technical expertise, build strong stakeholder relationships, and contribute to projects that support a more sustainable energy future. We offer ongoing learning and development programs, opportunities to grow your career across functions and geographies, and a diverse and inclusive workplace where your ideas, contributions, and professional growth are valued and supported.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.