POS Support Specialist

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul POS Support, POS Support Specialists are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems. Job Details Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.Identify software discrepancies and report to development teams for resolution.Research issues and assist in swift incidence and response scenarios.Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.Trace possible network issues that impede the proper function of the software and escalate as appropriate.Identify Voice and VoIP issues and resolve or escalate as appropriate.Assist with resetting, and troubleshoot User softphone equipment.Build and manage field mobile devices using MerakiWork with routers, switches, and modems on a Tier 1 level. Pay $19 per hour Shift Times Sunday-Thursday (9:00am-6:00pm) Job Qualifications Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.Understanding of IP addresses, and configuration of routers, modems, and switches.Support, identify, and resolve operating system and browser issues.Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.System diagnostics and specifications via command prompt.Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.Appropriate professionalism and demeanor, including phone and chat etiquette.Ability to type quickly and articulate information clearly.Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues. Job Requirements Fundamental networking knowledge and experience is PREFERRED.Knowledge of Center/MCO workstations and peripherals is PREFERRED.Experience programming and managing devices through Meraki PREFERRED.Working knowledge of operating systems and browsers.Typing speed minimum of 45 wpm.Excellent written and verbal communications skills.Well-rounded knowledge of peripherals in a networked environment.Knowledge of mobile device and application troubleshooting. U-Haul Offers Medical insurance Prescription drug plans Dental & Vision plan with hearing care discounts Onsite medical clinic for team members and eligible family members New indoor fitness gym (Midtown Phoenix campus) Get Fit Gym Reimbursement Program Registered Dietitian Program WeightWatchers® CVS Virtual Care U‑Haul Kids Program 24‑Hour Nurse Line Wellness Program (Healthier You initiatives & challenges) Mindset App Reimbursement Pet Insurance & Wellness plans Career stability Opportunities for advancement Valuable on‑the‑job training Tuition Reimbursement Program Free online courses for personal and professional development at U‑Haul University® 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) Company‑paid life insurance Voluntary life insurance options Short-Term and Long‑Term Disability Critical Illness, Accident & Hospital Indemnity plans Business & business travel insurance MetLaw Legal Program MetLife Auto & Home Insurance LifeLock Identity Theft Protection Dave Ramsey’s SmartDollar® Financial Wellness Program U‑Haul Federal Credit Union Paid holidays, vacation, and sick time You Matter Employee Assistance Program (EAP) Discounts on cell phone plans, hotels, computers, vehicles & more Community involvement & volunteer opportunities U‑Haul Mothers Program (Paid maternity leave)