Ocean Import Customer Service Agent

About the role

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Responsibilities

• Coordinate and monitor ocean import shipments from origin to final delivery.
• Ensure accurate and timely data entry, documentation, billing, and accounting activities.
• Track and trace shipments while proactively communicating updates to customers and partners.
• Provide exceptional customer service by responding promptly to inquiries and resolving shipment issues.
• Build and maintain strong relationships with customers, carriers, truckers, brokers, and overseas partners.
• Ensure compliance with customer SOPs, company policies, and government regulations.
• Meet departmental KPIs and maintain operational excellence through attention to detail and timely execution.
• Collaborate with internal teams and overseas offices to ensure smooth shipment processing and problem resolution.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency and productivity.
• Complete required training and uphold Expeditors' culture, values, and commitment to integrity.

Requirements

• High School Degree or equivalent required.
• Successful candidates must pass a background check.
• Must be legally authorized to work in the United States.
• Must not require future sponsorship for employment visa.
• Fluent in English, both written and verbal.
• Ability to work overtime in support of the department’s needs.
• Must be able to commute to the city of Hawthorne, CA.
• Comfortable with numbers and basic mathematical skills.
• Comfortable working in a professional business environment.

Qualifications

• Associates or Undergraduate Degree preferred.
• Good computer skills (Word, Excel, and familiarity with PowerPoint).
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
• Demonstrated ability to be proactive in thought and action.
• Strong organizational skills.
• Analytical with a strong attention to detail.
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Ability to work independently and in a collaborative team environment.
• Willing to pitch in and help on last-minute projects or assist team members.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated strong work ethic and reliability.

Schedule

Monday–Friday, 07:30 am–4:30 pm.

Benefits

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical, Prescription Drug, Dental and Vision.
• Life and Long Term Disability Insurance.
• 401(k) Retirement Savings Plan (US only).
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

Pay

$20.00–$30.00 per hour.