Occupancy Specialist

About the Role

This role requires travel to properties in the Virginia area. As an Occupancy Specialist, you will be responsible for maintaining a customer-centered service culture, ensuring resident compliance, and supporting the community team in achieving occupancy and collection goals.

Duties & Responsibilities

• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members, and fellow community associates.
• Train community-level associates, process, and evaluate resident compliance files as assigned.
• Work with the Marketing Department to drive occupancy.
• Maintain thorough knowledge of company policies and ensure regular and consistent attendance and punctuality.
• Resolve resident complaints in a timely manner.
• Support the community team in ensuring each resident file complies with SHFA commitments and other governmental, lender, and investment commitments.
• Conduct new hire on-site training and follow-up training as required within the Region.
• Attend HUD, RD, and LIHTC Audits as requested.
• Work with new lease-up properties and execute the core values of the company.
• Build relationships and provide support to field teams.

Required Skills & Abilities

• Eager and interested in real estate with a desire to learn and help people in the business.
• Genuinely good with people and enjoys relationship building.
• Ability to maintain open and honest communication with the team and management.
• Independence, yet a team player mentality.
• Exemplary written and verbal communication skills.
• Advanced computer skills with a high level of efficiency in Microsoft Suite.
• Experience with Yardi Voyager and Yardi Rent Café.
• Proven track record for successful lease-ups, maintaining high occupancy and collection rates, and working within budgetary restrictions.
• Capacity to work under pressure and meet deadlines.

Education And Experience

• Associate degree and 3 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Certifications in LIHTC, HUD, and RD preferred.
• Expertise with real-world Sales/Business Development experience working on interesting and complex business problems.
• Experience with the rehabilitation and lease-up of communities.

Physical Requirements

• Position requires travel to Community and/or Community locations and surrounding markets.
• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer, standing, walking, giving tours, and meeting with potential tenants.
• Must be able to lift up to 15 pounds at a time and traverse properties with stairs in various weather conditions.

Benefits

• Medical, Dental, and Vision insurance.
• Short Term Disability and Life Insurance.
• 401k with Company Match.
• 100% Employee-Owned Company with an Employee Stock Ownership Plan (ESOP).
• Cell Phone Discount.
• Monthly Auto Allowance.
• 12 Days Paid Time Off.
• 8 Paid Holidays & 2 Floating Holidays.
• Fitness Reimbursement.

Employment is contingent on education verification, references, background check, and drug screening.