Occupancy Specialist

About the role

The Occupancy Specialist performs day‑to‑day leasing and marketing activities for a market‑rate property, including apartment rentals, move‑ins, recertifications, and lease renewals.

Responsibilities

• Answer inquiries about policies and practices related to application and re‑examination processes in a courteous, professional manner.
• Coordinate background checks for tenants to be re‑certified and perform final eligibility verifications.
• Review lease documents for accuracy and completeness, execute leases, and prepare Form HUD‑50058 for quality‑control review before electronic submission to Yardi Rightsources.
• Collect, review, evaluate, verify, and calculate interim transfer and re‑certification information and rent; explain rent calculations to tenants and assist with re‑certification materials.
• Prepare and send notices of rent adjustments in accordance with HUD regulations.
• Schedule and conduct re‑examination interviews with tenants, ensuring proper verification methods per HUD and Authority policies.
• Examine and resolve income discrepancies; discuss non‑compliant tenant issues with senior staff to provide reasonable opportunities for compliance.
• Assist with processing move‑in and move‑out data into the system; maintain files and correspondence associated with the leasing/occupancy process.
• Accurately update system notes and ensure compliance with program requirements and regulations.
• Review resident/applicant files and verification forms for accuracy; input data promptly.
• Compile statistical data and prepare reports on public‑housing re‑certification, applicant folders, occupancy, and residents as required.
• Document and investigate resident complaints, schedule appointments to discuss solutions, or refer to senior staff as appropriate.
• Maintain privacy and security of confidential materials; adhere to Authority standards for ethical use and safeguarding of resources.
• Undertake additional work‑related duties, including covering absences, balancing peak periods, and providing relief in other functional areas.

Requirements

• High School diploma or GED.
• 1–3 years of work experience.
• Minimum of 3–5 years of experience in Property Management, including LIHTC, HOME, and market‑rate housing.
• Proficiency with Microsoft Office Suite.
• Yardi experience required (Real Page knowledge preferred).
• Ability to lift at least 20 pounds.
• Certification: NCHM, COS highly preferred.

Preferred qualifications

• Associate degree.
• Knowledge of Yardi or Real Page software.
• Experience in property management, affordable/tax‑credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Skills

• Demonstrated leadership in decision‑making, problem‑solving, and interpersonal relations.
• Ability to manage stress and respond quickly to emergency situations.
• High initiative, judgment, discretion, and decision‑making ability.
• Effective collaboration with diverse individuals at all organizational levels.
• Strong multitasking capability and adaptability to changing priorities.
• Excellent verbal and written communication skills.
• Superb attention to detail and outstanding customer service orientation.

Pay

$50,000 – $55,000 annually.