OA/DA Military Move Specialist

New World Van Lines, established in 1919, is hiring experienced household-goods drivers, movers, and crew nationwide. We specialize in corporate moves with industry-leading pay and weekly settlements.

Why New World

• Sign-on bonus based on position
• Paid weekly
• Per diem & paid hotels
• Modern fleet
• One settlement, on time every week
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Owner-operator (OO) / Lease-operator (LO) contracts available

Pay

• Top industry pay, paid weekly
• Sign-on bonus based on position
• Per diem and paid hotels
• Weight-based wage and cell reimbursement
• Hourly or hundredweight compensation plans
• Contractors settle weekly with no BIPD or admin fees

Equipment

• Modern fleet with well-kept trucks
• Dedicated dispatch
• 24-hour maintenance and roadside assistance
• Lease-purchase agreements for owner-operators

Benefits

• Paid vacations and holidays
• 401(k) retirement plan
• Medical, dental, vision, and life insurance

About the Role

The OA/DA Military Move Specialist is responsible for managing military moves awarded through third-party bid boards and small shipment relocation moves (SSP). This role coordinates awarded moves in partnership with Military Move Brokers and internal operations teams, ensuring adherence to company policies, contractual obligations, and quality standards.

Responsibilities

• Monitor and manage move opportunities through third-party bid boards
• Review move details, scope, timelines, and service requirements to ensure accurate bids
• Coordinate packing, transportation, storage, delivery, and specialty services
• Work with approved third-party vendors to fulfill services not performed internally
• Make decisions to address issues, exceptions, or delays during moves
• Escalate service issues, delays, or exceptions following established procedures (e.g., Red Alert)
• Troubleshoot challenges to ensure moves are completed on schedule and in compliance with service expectations
• Ensure adherence to company policies, contractual obligations, and quality standards
• Support billing accuracy by confirming move completion details and documentation
• Support post-move follow-up and close-out activities
• Update move planning using software programs
• Forward feedback (positive and negative) to Outside Agents
• Audit invoices
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• 3+ years of experience in the moving/relocation customer service industry, preferably in 3rd party Military moves
• Exceptional organizational and time management skills
• Strong attention to detail
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficiency with MS Office Suite and proprietary software
• Ability to manage multiple awarded moves simultaneously
• Experience supporting high-volume move environments

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery
• Communicate frequently over the phone

We hire nationwide with service centers in fourteen cities: Atlanta, Chicago, Columbus, Dallas, Denver, Houston, Los Angeles, New Brunswick, Orlando, Phoenix, Raleigh, San Francisco, Seattle, and St. Louis. Don’t see your city? We still want to hear from you.