Deployment Specialist

Maverick Payments is a family-owned, privately held full-service payment provider based in Calabasas, California. We create innovative technology for sales organizations such as ISOs and ISVs looking to monetize payments by reselling our white-labeled payments stack. Our products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.

About the role

Under the direction of the Manager of Deployment & Operational Projects, the Deployment Specialist handles day-to-day deployment tasks including programming, testing, and shipping payment processing hardware.

Responsibilities

• Review assigned orders and ticket requests via company dashboard.
• Ensure required client information is received, available, and accurate, including payment and qualification requirements.
• Check out and assign requested hardware following department processes.
• Download and program point-of-sale hardware according to technical specifications and client-level requests.
• Test point-of-sale devices and related peripherals to ensure programming accuracy.
• Pack point-of-sale equipment neatly and professionally, adhering to company guidelines.
• Coordinate shipping with the team shipping expert.
• Work directly with partner, technical, and support teams to handle escalations and expedited requests prior to shipping deadlines.
• Communicate updates via email and/or the company dashboard as needed.
• Perform occasional physical work, including light lifting (up to 25 lbs.).
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 2-3 years of industry experience in a support or technical-related role.
• Experience and knowledge of pricing & residuals.
• Proficiency with Microsoft Office Suite.
• Strong general aptitude for technical processes.
• Knowledgeable in point-of-sale systems and related peripherals.
• Experience in call center environments.
• Experience with a multitude of online POS systems including, but not limited to: Auth.net, NMI, Swipe Simple Gateway, Valor VT, Internal Gateway, IPOS Gateway, Accept Blue Gateway.
• Required experience with Fiserv proprietary equipment including, but not limited to: FD series & Clover POS, with a high level of both deployments and technical support knowledge.

Skills

• Ability to listen and communicate effectively.
• Clear communication of technical directions in verbal and written form.
• Strong analytical and research skills with attention to detail.
• Ability to work autonomously while producing high-quality output.
• Ensures accuracy and completeness of one's own and others' work and information.
• Prepares carefully for meetings and presentations.
• Follows up to ensure agreements and commitments are fulfilled.
• Supports, promotes, and ensures alignment with the organization’s vision and values.
• Understands how an organization must change considering internal and external trends and influences.

Benefits

• Competitive salary, bonuses, and incentives.
• Comprehensive employer-sponsored health, vision, and dental insurance programs.
• Paid time off, paid sick leave, and paid holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to career development and advancement.
• Vibrant office culture with team-building activities, birthday and work anniversary celebrations, snacks, and more.

Pay

$28–$33 per hour.

Schedule

This position reports on-site to our offices in Calabasas, CA.