O/N Merchandising Lead
About the role
Provides member service by acknowledging members, identifying their needs, offering guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Assists management with supervising associates by assigning duties, communicating goals and feedback, training on processes, providing direction on member service approaches, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Responsibilities
- Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
- Maintains facility safety by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, adhering to steel standard guidelines, and reporting unsafe situations.
- Ensures sales floor and merchandise presentation compliance by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards; merchandising area categories; and stocking, zoning, and cleaning all departments.
- Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and modeling adaptability to change.
- Oversees the picking and staging of club pickup orders according to company policies and procedures.
- Develops and implements processes to meet business needs by collaborating with managers, coworkers, and customers; analyzing information; monitoring progress; and addressing improvement opportunities.
- Demonstrates and promotes compliance with company policies, ethical standards, and integrity by guiding and modeling application in business processes, using the Open Door Policy, and assisting with ethical and compliance issues.
Requirements
- Must be 18 years of age or older.
- 6 months of retail experience and 6 months of customer service experience.
Preferred Qualifications
- Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.
Skills
- Merchandising and retail operations
- Customer service and supervision
- Communication and ethical standards
- Respect for individuals: embracing diversity, fostering inclusion, and supporting team development
- Acting with integrity: maintaining high ethical standards, accountability, and transparency
- Serving customers and members: prioritizing customer needs and balancing short- and long-term goals
- Striving for excellence: curiosity, continuous improvement, adaptability, and resilience
Benefits
- Competitive pay with performance-based bonus awards
- Health benefits: medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase plan, and company-paid life insurance
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave
- Short-term and long-term disability coverage
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U: company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply)
Pay
The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.
1905 South 300 West, Salt Lake City, UT 84115-1806, United States of America