O/N Merchandising Lead

Provides member service and supports retail operations in a Sam's Club facility.

Responsibilities

• Provides member service by acknowledging members, identifying needs, offering guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Assists management with associate supervision by assigning duties, communicating goals and feedback, training on processes and procedures, guiding member service approaches, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receives and stocks supplies and merchandise, organizes the sales floor, and completes required documentation according to company policies.
• Maintains facility safety by conducting safety sweeps, following procedures for forklift spotting, hazardous materials handling, steel standard guidelines, and reporting unsafe situations.
• Ensures sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink, and securing fragile or high-shrink items.
• Monitors food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards; merchandising categories; and stocking, zoning, and cleaning departments.
• Leads and participates in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and adapting to change.
• Oversees the picking and staging of club pickup orders according to company policies.
• Develops and implements processes to meet business needs by collaborating with managers, coworkers, and customers; analyzing information; monitoring progress; and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, ethical standards, and integrity by guiding others, implementing action plans, and assisting with issue resolution.

Qualifications

• Minimum of 6 months retail experience and 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Primary location: 12737 6 MILE RD, BATTLE CREEK, MI 49014-8368, United States of America.