O/N Merchandising Lead
About the role
Provides member service by acknowledging the member and identifying member needs; offering guidance and support regarding self-service technology; assisting with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.
Assists management with supervising associates in assigned areas by delegating duties; communicating goals and feedback; training on processes and procedures; guiding service approaches to ensure member complaints are resolved according to company guidelines; ensuring compliance with policies; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Responsibilities
- Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and required documentation.
- Maintains facility safety by conducting safety sweeps; following procedures for forklift spotting, hazardous materials handling, and steel standard guidelines; and reporting unsafe situations.
- Ensures sales floor and merchandise presentation compliance by handling claims and returns; zoning, stocking, arranging, and organizing merchandise; setting up and cleaning product displays; removing damaged goods; signing and pricing merchandise; identifying shrink and damages; and securing fragile and high-shrink items.
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards; merchandising area categories; and stocking, zoning, and cleaning all departments.
- Leads and participates in teams by sharing resources and information; determining customer needs and business priorities; coordinating and executing work assignments; providing feedback; and modeling adaptability to change.
- Oversees the picking and staging of club pickup orders throughout the day, ensuring compliance with company policies and procedures.
- Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzing information from multiple sources; monitoring progress; and addressing improvement opportunities.
- Demonstrates and promotes compliance with company policies, procedures, and ethical standards by guiding and demonstrating their application; using the Open Door Policy; and assisting with correcting ethical and compliance issues.
Requirements
- Must be 18 years of age or older.
- 6 months of retail experience AND 6 months of customer service experience.
Preferred Qualifications
- Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Additional benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
- Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).
Pay
The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour.
Primary location: 3900 DEERFIELD DR, JANESVILLE, WI 53546-4431, United States of America.