O/N Merchandising Lead
About the role
Provides member service by acknowledging members and identifying their needs; offering guidance and support regarding self-service technology; assisting with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.
Assists management with supervising associates in assigned areas by delegating duties, communicating goals and feedback, training on processes and procedures, providing direction on member service approaches, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Responsibilities
- Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
- Maintains facility safety by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, adhering to company steel standard guidelines, and reporting unsafe situations.
- Ensures sales floor and merchandise presentation compliance by handling claims and returns, zoning the area, arranging and organizing merchandise, setting up and cleaning product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards; merchandising area categories; and stocking, zoning, and cleaning all departments.
- Leads and participates in teams by sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback, and modeling adaptability to change.
- Oversees the picking and staging of club pickup orders throughout the day, ensuring compliance with company policies and procedures.
- Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and business partners; analyzing information from multiple sources; monitoring progress; and identifying improvement opportunities.
- Demonstrates and promotes compliance with company policies, procedures, and ethical standards by guiding and demonstrating their application, implementing action plans, using the Open Door Policy, and assisting with ethical and compliance issues.
Requirements
- Must be 18 years of age or older.
- 6 months of retail experience and 6 months of customer service experience.
Preferred Qualifications
- Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.
Skills
- Merchandising
- Customer Service
- Supervision
- Communication
- Ethical Standards and Conduct
- Retail Operations
- Respect for diversity in people, cultures, ideas, and experiences
- Teamwork and relationship-building
- Mentoring and developing others
- Integrity, ethics, and compliance
- Customer and member focus
- Decision-making based on reliable information
- Striving for excellence and continuous improvement
- Adaptability to change and new technologies
Benefits
- Competitive pay with performance-based bonus awards
- Health benefits: medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase plan, and company-paid life insurance
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave
- Short-term and long-term disability coverage
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees fully paid by Walmart for eligible associates)
Pay
The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.
Location: 901 Airport Center Dr, Allentown, PA 18109-9384, United States