O/N Merchandising Lead

About the role

Provides member service by acknowledging the member and identifying member needs; offering guidance and support regarding self-service technology; assisting with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with supervising associates in assigned areas by assigning duties; communicating goals and feedback; training associates on processes and procedures; providing direction on member service approaches and techniques; ensuring compliance with company policies; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
• Maintains facility safety by conducting safety sweeps; following procedures for forklift spotting, hazardous materials handling, and steel standard guidelines; and reporting unsafe situations.
• Ensures sales floor and merchandise presentation by handling claims and returns; zoning, stocking, and arranging merchandise; setting up and cleaning product displays; removing damaged goods; signing and pricing merchandise; identifying shrink and damages; and securing fragile and high-shrink items.
• Monitors food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards; merchandising categories; and stocking, zoning, and cleaning all departments.
• Leads and participates in teams by sharing resources and information; determining customer needs and business priorities; coordinating work assignments; providing feedback; and modeling adaptability to change.
• Oversees the picking and staging of club pickup orders according to company policies and procedures.
• Develops and implements processes to meet business needs by collaborating with managers, coworkers, and business partners; analyzing information; monitoring progress; and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, procedures, and ethical standards by guiding and demonstrating their application; using the Open Door Policy; and assisting with ethical and compliance issues.

Requirements

• Must be 18 years of age or older.
• 6 months of retail experience AND 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $24.00 to $32.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Location: 830 County Road 64 Ste 2, Elmira, NY 14903-9716, United States of America.