O/N Merchandising Lead

About the role

Provides member service by acknowledging the member and identifying member needs; offering guidance and support regarding self-service technology; assisting with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with supervising associates in assigned areas by delegating duties, communicating goals and feedback, training on processes and procedures, providing direction on member service approaches, ensuring resolution of member complaints according to company guidelines, and ensuring compliance with company policies. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
• Maintains facility safety by conducting safety sweeps, following procedures for forklift spotting and hazardous materials handling, adhering to company steel standard guidelines, and reporting unsafe situations.
• Ensures sales floor and merchandise presentation compliance by handling claims and returns, zoning the area, stocking and arranging merchandise, setting up and cleaning product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
• Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards; merchandising area categories; and stocking, zoning, and cleaning all departments.
• Leads and participates in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Oversees the picking and staging of club pickup orders throughout the day, ensuring compliance with company policies and procedures.
• Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzing information from multiple sources; monitoring progress; and addressing improvement opportunities.
• Demonstrates and promotes compliance with company policies, procedures, and ethical standards by guiding and demonstrating their application, implementing action plans, using the Open Door Policy, and assisting with ethical and compliance issues.

Requirements

• Must be 18 years of age or older.
• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave legal requirements.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Benefits are subject to change and may depend on job classification and length of employment. For details, see One.Walmart.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Primary location: 6361 South Ave, Boardman, OH 44512-3619, United States of America.