NY/NJ Area Professional Services Manager

About the role

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs.

Responsibilities

• Develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers.
• Lead and monitor development and training of area staff in technical and business competencies.
• Oversee workload balancing and ensure qualified staffing of project teams.
• Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitor project QC Review activities including assignment of experienced and qualified reviewers.
• Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
• Lead and participate in project reviews and support project teams with management of claims and losses.
• Lead the Area mentoring initiative.
• Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
• Work with Area Manager to streamline and coordinate business processes consistent with Area, corporate policy and MOA.
• Oversee and ensure implementation of quality, standards, and best practices.
• Provide leadership to assigned business class leaders, including the cross-sector leaders.
• Collaborate with Area operations, market sectors, business classes, and delivery leaders.
• Participate in Area strategic planning and plan implementation.
• Support area activities related to hiring and retaining key staff.
• Serve as a champion for BGX opportunities.
• Support communication and coordination within all business groups.
• Perform other duties as needed.

Requirements

• Bachelor’s degree in a related field.
• Minimum 15 years of experience.
• Maintains professional or engineering registration and has extensive related technical expertise.
• Experienced in management and development of diverse teams.
• Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts.
• Committed to quality, improvement and HDR values.
• An attitude and commitment to being an active participant of our employee-owned culture is a must.

Preferred Qualifications

• Minimum 15 years of progressive experience in a role focused on understanding and solving client issues in the area’s Quality, Transportation, Transit, Rail, Aviation and design practice.
• History of successful project and/or program management execution with a focus on quality technical delivery and project leadership.
• Demonstrated success in cultivating client relationships to win pursuits and execute projects, especially in the local NY/NJ markets.
• A passion for developing a culture of quality.
• Strong skills in mentoring and developing staff to have fulfilling careers at HDR.
• Excellent written and verbal communication skills.
• A team-first collaborative attitude.
• Self-motivated requiring minimal oversight.
• Well organized with multi-tasking skills.
• Ability to work under and meet tight deadlines.
• New York and/or New Jersey PE (or demonstrated ability to obtain one by comity within 6 months of hire).

Pay

The expected compensation range for this position depends upon skills, experience, education and geographical location.

{New York, NY}: $183,575 – $262,250