Manager Client Service - NY

About the role

This job drives the delivery of products and services for client accounts. The incumbent manages the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to all aspects of business. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

Responsibilities

• Perform management responsibilities to include, but are not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Oversee the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to account business, monitoring work plan development, internal operations activities, vendor interaction, and client relationships.
• Interface as the “lead” on behalf of the Organization with all levels of the corporation involved in account business.
• Represent client service management and administration in finalist meetings and new sales opportunities.
• Aid the Client Management team in ensuring that the level of support for sales, business units, and client contacts is appropriate.
• Manage corporate projects related to designated markets such as system migrations, new product implementation, and new partner implementation.
• Apply and implement project management, estimation and tracking tools on a continual basis.
• Represent all client business/systems issues to workgroups and project teams within the corporation.
• Demonstrate leadership skills, motivating staff, facilitating teamwork, delivering quality projects and achieving client satisfaction to ensure that the level of support is appropriate in adjusting, reallocating, or cross-training staff where necessary.
• Collaborate and build relationships with key internal and external stakeholders to develop strategies that anticipate and address client business needs.

Requirements

• Required: 5 years experience in client service or other relevant experience.
• Preferred: 3 years experience in Leadership or management.

Qualifications

• Required: Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Skills

• Service orientation
• Diligence
• Problem-solving
• Communication
• Drive for results
• Critical thinking
• Influence, persistence, & resilience
• Planning and organizing

Benefits

Not specified.

Skills

• Service orientation
• Diligence
• Problem-solving
• Communication
• Drive for results
• Critical thinking
• Influence, persistence, & resilience
• Planning and organizing

Pay

Minimum $72,000.00
Maximum $108,000.00

Schedule

Not specified.