Manager, Client Service

About the role

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...

Primary Objective

Delivery of high-quality/high-impact Brand insights and analytics solutions.

Scope of Role

• Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc.
• Ownership of specific phases or discrete work processes on projects.
• Execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects.
• Participation in client design and questionnaire discussions.
• Input into development of questionnaire, sample design and analytic plan.
• Support and guidance for 1-2 junior project team members on most projects.
• Taking ownership on building your own skills through training, asking questions, and supporting team members.
• Data analysis, insights generation, critical and analytical thinking; taking an active role in story building – can lead team through initial rounds of reporting and preliminary report.
• Managing timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices.
• Identify and solve project issues as they arise.
• Perform in-depth quality checks at various stages of the research to ensure accuracy.
• Actively seeks opportunities to support proposal development.
• Optimize efficiency of delivery without sacrifice of quality.
• Challenges the status quo, looks for opportunities to improve, automate, streamline processes.
• Building an understanding of our Brand capabilities, solutions, and analytic methods; working to build brand expertise.
• Embraces our culture, is active in other activities or workstreams outside of project work (e.g., attending/participating in ERG/Social Community meetings/activities/trainings).
• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas.

Essential Knowledge & Experience

• 2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies.
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred.
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools).
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams.
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving.
• Natural curiosity, a can-do attitude, driven and ability to take initiative.
• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines.

Essential Skills & Capabilities

• Clear and effective written and verbal communication skills.
• Confidently delivers messages and exemplifies Kantar values.
• Working knowledge of marketing research methods, tools, and science.
• Demonstrates understanding of various industry solutions.
• Demonstrates technical leadership for maximum client impact.
• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas.

Benefits

We provide a comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services, Health Savings Account/FSADental, Vision and benefits to cover unique healthcare needs, Wellness Program, 401k with match, Tuition Reimbursement, Commuter benefits, Unlimited PTO

Pay

The salary range for this role is $75,400 - $95,00 USD Annual.

Schedule

Hybrid

Locations

• Chicago, IL
• Detroit, MI
• Atlanta, GA
• REMOTE (CST or PST zones)