Nursing Services Manager

Job Description

The Nursing Services Manager is the senior-most clinical operations leader within the hospital overseeing all aspects of nursing and clinical support services while upholding the highest standards of care. This role is responsible for strategic planning, staff development, operational workflows, budget management, and fostering a high-performing, collaborative culture aligned with hospital-wide goals. It's pivotal in linking nursing activities with overall hospital objectives and advancing initiatives that support both the organization’s mission and the broader veterinary nursing profession.

Responsibilities

• Lead nursing strategic planning aligned with hospital goals. Manage budget, labor costs, and staffing to ensure financial health and quality care.
• Prepare business cases for equipment purchases and collaborate with Medical Directors on priorities.
• Oversee recruitment, onboarding, and performance management. Foster continuous education and growth.
• Coach Clinical Coordinators and conduct evaluations to maintain high standards.
• Ensure exceptional patient care by implementing best practices and clinical governance.
• Participate in Quality Assurance to address issues and promote ongoing improvement.
• Lead initiatives to enhance client experience.
• Maintain open communication across departments to support patient care and efficiency.
• Engage in interdisciplinary meetings and develop transparent communication protocols.
• Lead and engage in professional activities to advance veterinary nursing.
• Promote ongoing education to maintain cutting-edge clinical knowledge.
• Lead nursing emergency responses and maintain team readiness through training.
• Career Development
• Provide weekend and 24/7 on-call leadership support.
• Promote a diverse, respectful, and professional work environment.
• Encourage open communication, address conflicts constructively, and uphold confidentiality and compliance.

Qualifications

• Associate’s degree
• Credentialed as a Veterinary Technician (LVT/CVT/RVT)
• At least 5 years of experience working in veterinary clinical role with significant Emergency and Critical Care experience required
• At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!