Manager of Nursing Services

About the role

The Manager of Nursing Services oversees and coordinates clinical operations across all 24/7 Acute Care Services programs, including Adult Behavioral Health Hospital, Youth Behavioral Health Hospital, Adult Crisis Stabilization Unit, Youth Crisis Stabilization Unit, Lakeside Recovery, and Crisis Center. This role ensures safe, effective, and compassionate care delivery in alignment with North Central Health Care policies, regulatory standards, and patient-centered care values.

Responsibilities

• Oversee the day-to-day nursing services and compliance of all Acute Care Services programs.
• Maintain quality standards of nursing care consistent with legal and accrediting requirements.
• Ensure development, revision, maintenance, and adherence of written policies/procedures for all nursing services.
• Collaborate in establishing nursing departmental goals and objectives.
• Ensure that all nursing personnel practice within established standards, practices, and regulations.
• Establish staffing requirements for recruitment, selection, and placement of personnel.
• Ensure in-service training and education to all nursing department personnel.
• Assist in planning the nursing sections of the program budgets.
• Develop and implement policies and procedures to ensure efficient operations, exceptional patient care, and abide by state requirements.
• Ensure the delivery of high-quality services that adhere to all regulatory requirements and standards of care in collaboration with program management including auditing patient records.
• Develop clinical program benchmarks based on research and evidence-based practice standards.
• Establish systems to monitor adherence to budget and initiate action as appropriate to correct budget variances.
• QA/PI education, participation, and understanding of integration into HSO operations and culture.
• Participate in an on-call rotation to address after-hour needs.
• Direct supervision of 25 nursing, agency and contract staff.
• Assign, delegate, and evaluate work to ensure efficiency and quality standards are met.
• Provide ongoing performance management, including feedback, coaching, and mentorship.
• Conduct formal performance evaluations in accordance with organizational policies.
• Implement corrective action and disciplinary measures when necessary.
• Support employee development through training, guidance, and professional growth opportunities.
• Make recommendations regarding employee promotion or termination, in collaboration with HR and leadership.
• Provide training support for new staff, including flexibility in scheduling to align with onboarding needs.
• Address immediate scheduling needs during shifts, including responding to call-ins.
• Promote a culture of accountability, teamwork, and psychological safety.
• Perform all other duties as assigned.

Requirements

• Bachelor of Science in Nursing (BSN)
• Registered Nurse with a Current Professional Nurse Registration from the Wisconsin State Board of Nursing
• Three or more years of Acute Care or Behavioral Health nursing experience
• Supervisory or Charge Nurse experience
• Current BLS (CPR) Certification
• Valid Wisconsin driver's license and use of a personal vehicle

Preferred

• Master’s Degree in Nursing, Leadership, or Healthcare Administration
• More than three years of supervisory nursing experience
• Familiarity with Joint Commission and applicable DHS regulatory standards

Benefits

As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS), which is a hybrid defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period. Additional benefits include PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.