Manager Nursing Services

About the role

The Nursing Services Manager coordinates the various disciplines and leads the development of all aspects of the clinical program. He/She is responsible for the overall management of nursing functions twenty-four (24) hours a day, including assessing staff performance, scheduling, performance improvement and treatment planning. This position has global responsibilities for participating in the management and leadership of Rogers Behavioral Health.

Responsibilities

• Responsible for all aspects of patient care provided in the clinical program.
• Apply established standards of care to insure a safe, therapeutic patient care environment.
• Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions.
• Provide direct services if necessary.
• Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve.
• Advocate for the resolution of care issues, accessing resources in support of the patient.
• Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.
• Promote department services by giving internal and external presentations about the department in conjunction with the Marketing department, as appropriate.
• Communicate with medical staff to promote positive relations and to provide quality services.
• Develop and evaluate outcome surveys to use with Marketing and Rogers Operating System (ROS) activities.
• Facilitate intra-department communication and oversee patient care and safety.
• Ensure safety rounds are being completed and documented.
• Complete daily rounds of units to ensure staff are with patients at all times.
• Continually assess and ensure safety of physical environment of unit.
• Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments.
• Actively research and understand the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.
• Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.
• Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.
• Create program revisions based upon patient and staff feedback as well as ROS data.
• Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.
• Participate in resource evaluation and equipment maintenance.
• Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe, and productive work environment.
• Coordinate with training department to provide for staff development to assure competent care.
• Identify clinical competencies specific to the duties of the position and populations served.
• Facilitate skill development and educational opportunities specific to identified areas of need.
• Monitor staff performance for care delivery, physician relations, documentation, treatment planning and resource utilization.
• Counsel staff to achieve performance expectations.
• Coordinate clinical management with managers of staff working on the clinical unit to ensure consistent communication to staff.
• Manage department staff and function.
• Establish goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health.
• Communicate goals to the staff.
• Develop methods of measuring goal achievement.
• Develop and maintain department policies and procedures with the input of department staff and administrative supervisor.
• Include requirements and guidelines from external agencies; i.e., Joint Commission, State of Wisconsin.
• Maintain function backlog at a set timeframe.
• Educate external staff regarding relations or requirements of those functions that relate to their areas or departments.
• Incorporate acceptance and training of student interns in the department.
• Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
• Involve self in the learning and the application of standards relevant to the Clinical Services department.
• Participate in inservices/seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding Clinical Services department's regulations.
• Plan for department needs effectively through involvement in the Hospital's budgeting process.
• Adhere, and manage direct reports to adhere, to budgeting restraints.
• Manage FTE expenditures with compliance to the FTE budget.
• Manage capital and other operational expenditures with compliance to the related budget.
• Maintain an understanding of any variance and its impact on the department budget.
• Participate in Rogers Behavioral Health committees, meetings, and team projects.
• Demonstrate punctuality and preparedness.
• Demonstrate effective chairperson skills, if applicable.
• Good organizational skills with agenda and minute preparation.
• Ability to facilitate a meeting to keep it on track.
• Contribute in a positive, solution-focused manner.
• Manage personnel.
• Promote a team environment by example and by participating in workload completion, when necessary.
• Interact with employees in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedures manual.
• Process timecards in a timely and accurate manner.
• Involve the Human Resources Business Partner in any potentially volatile employee-related situation and initiate disciplinary process, as needed.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.
• Assist employees in professional growth.
• Develop a working schedule that provides consistency in coverage and potential for future recruitment.
• Develop performance standards by which employees can be measured.
• Develop measurements for competence within each area of responsibility.
• Establish monthly department meetings to provide timely communication and problem resolution.
• Perform employee evaluations in a timely manner.
• Work effectively with managers of staff who work on the clinical units to provide communication and staff evaluation.
• Involve self in the education of other disciplines regarding Clinical Services department's regulations.
• Participate in Rogers Operating System (ROS) program.
• Gain understanding of the ROS process.
• Apply the ROS model to department functions.
• Participate in and/or create ROS teams that lead to improvement in own and other Rogers.

Qualifications

• Bachelor's degree preferred.
• 2-4 years nursing experience required.
• Wisconsin Registered Nurse license, current and in good standing, is required.
• A minimum of two (2) years' experience in a behavioral health supervisory/management role is strongly preferred.
• American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
• Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
• Clinical experience in mental health or chemical dependency services is required.

Schedule

Monday - Friday 7a - 3:30p (occasional on call weekends)

Benefits

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

New Employee Retention Bonus Up to *$15,000.00 retention bonus available!