Nursing Manager

About the role

We are currently seeking a Nursing Manager who shares our passion for improving the lives of those in our community through human services. Pioneer Human Services has been serving our clients with professionalism and empathy for over 60 years, providing opportunities for change to over 9,500 individuals in 2024.

Responsibilities

• Care coordination and service delivery
• Oversees all facility medical line staff including RN Supervisors, RNs, Psychiatric RNs, LPNs, Health Coordinators and Medical Assistants as applicable.
• Reviews credible clinical files to ensure there is coordination of all resident physical/behavioral healthcare services on the nursing units, including telehealth, clinic, outside/visiting provider appointments, transportation, and educational services.
• Ensures high level of cross-departmental communication and collaboration for continuity of care.
• Maintains quality of care consistent with or exceeding standards set by Washington State.
• Collaborates with community partners to ensure mutual coordination of care needs are addressed.
• Resource management and deployment.
• Oversees the development and functionality of medical services including the hiring and training of medical services staff, in partnership with Organizational leadership and Clinical Practice Manager.
• Provides medical consultation to RN Supervisors and/or Health Services Managers to include review of program procedures, technical assistance and coaching, and advisement of best practices in consultation with Organizational leadership and Clinical Practice Manager.
• Collaborates with Organizational leadership, Clinical Practice Manager, and QI to implement and approve program policies and procedures as directed and consult on the development and improvement of policies and procedures that maximize the safety and welfare of the residents, staff and visitors to the program.
• Affords medical program development, and staff training as warranted.
• Ensures compliance with all regulatory guidelines.
• Investigates and completes follow-up on Incident Reports, Medication Compliance Forms, and Medication Error Forms.
• Reports all staff incidents and concerns to Compliance, the appropriate supervisor and/or Human Resources.
• Collaborates with program leadership, implements necessary quality and inventory control procedures to ensure needs are met, including adequate medication/supplies at all times, error/incident tracking abilities.
• Coordinates closely and collaboratively with representatives of the support functions of PHS including Client & Community Services, Behavioral Health/Treatment, Information Technology, Human Resources, and Communications on an as needed basis or per the request of the director.
• Attends PHS meetings as appropriate or upon request and participates in work groups and committees organized by senior leadership and other external agencies as appropriate.
• Attends stakeholder and partner meetings and events as needed.
• Delivers presentations as needed to enhance program reputation and further integrate the program within the community-at-large.
• Demonstrates leadership presence and accessibility to support teams in a 24/7 care environment, ensuring continuity of operations and alignment with organizational values.
• Maintains accurate, timely, and complete documentation of service.
• Ensures all necessary notifications are completed for the units.
• Ensures all information is accurate and updated from intake to discharge for continuity of care.
• Reviews routine case notes and touch points documenting progress and services.
• Reviews reports with team to identify service gaps and necessary support services.

Qualifications

• Registered Nurse (RN) must be in good standing with department of health with no restrictions.
• AA degree in related field (BA/BS desirable).
• 3-5 years of relevant management and staff development experience.
• 3-5 years of relevant RN experience.
• Qualified as Psychiatric RN.
• First Aid/CPR certification before first independent shift.
• High level of written/verbal communication, customer services skills, efficiency with independent task management, and ability to show attention to detail.
• Proficiency in Microsoft Office Suite, outlook, and Internet navigation.
• Knowledge of electronic records management and ability to implement and facilitate training of necessary electronic processes.
• Verified experience and knowledge of confidentiality regulations.
• Ability to create and deliver curriculum and staff development material.
• Two years of experience working with marginalized populations.
• Preferably, Master’s degree in nursing.