Nurse Supervisor

About the role

Join Valeris as a Nurse Supervisor and make a difference in the lives of patients. You will lead a team providing exceptional patient support and managing complex medication access.

Responsibilities

• Daily program operational management
• Ensures contracted Service Level Agreement adherence
• Responsible for the implementation and on-going management of client specific business rules
• Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
• Team hiring, development and training
• Ensures daily program staffing levels are consistent with daily program needs
• Ensures that direct reports receive the training needed to be proficient in their roles
• Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
• Provides consistent, timely coaching and development for direct reports for a functional area
• Reporting of Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturer practice
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• Licensed Registered Nurse
• 2-3 years of nursing experience with relevant disease state experience preferred
• Nurse line triage, Call Center Utilization Management, Call Center Case Management a plus
• Case management or Clinical Trial Nurse experience, a plus
• Bachelor’s degree or higher strongly preferred
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequent sitting for long periods of time
• Use hands to type, handle or feel
• Reach with hands and arms
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Minimal travel as needed
• Operates in a professional office environment