Nurse Supervisor

Principal Duties and Responsibilities

• Provides professional and operational supervision to Registered Nurses and Licensed Practical Nurses.
• Oversees hiring, training, supervision, performance management, and professional development of assigned staff.
• Ensures that staff receive a comprehensive departmental orientation and training, assists with assigning preceptors of new nursing staff in alignment with the Nurse Educator.
• Ensures that staff receive sufficient initial and ongoing training on the full range of their job responsibilities.
• Counsels and mentors staff through regular performance evaluations and ongoing feedback.
• Makes employment-related decisions regarding assigned staff within the scope of defined authority as a supervisor following established organizational and departmental guidelines.
• Maintains accountability for completion of assigned nursing duties and clinic operational tasks.
• Reports operational or staffing concerns to the Nurse Manager and meets regularly for operational planning.
• Serves as a liaison between nursing staff and other members of the clinical team.
• Supports team-based care initiatives and nursing workflow improvements.

Oversee Daily Nursing Operations

• Develops and disseminates daily nursing work and coverage schedules, coordinates opening and closing nurse assignments, and adjusts staffing assignments as needed to support clinic operations.
• Reviews and approves routine nurse PTO requests while ensuring adequate staffing coverage and escalating complex scheduling conflicts to the Nurse Manager.
• Captures and manages in-basket messages, triage support, and clinical nursing responsibilities.
• Ensures staff coverage for clinic readiness tasks including temperature monitoring and huddles.

Support Clinical Operations

• Steps into direct patient care roles and nursing tasks, as staffing requires, modeling best practices and reinforcing team support.
• Oversees medication and vaccine inventory systems to ensure adequate supply levels.
• Places timely orders for medications and vaccines to maintain appropriate stock.
• Maintains organized medication and vaccine backstock storage.
• Ensures inventory management practices align with budgetary guidelines under the oversight of the Nurse Manager.

Ensure Quality Health Care Delivery

• Assists the Nurse Manager with implementation of quality improvement initiatives involving nurse workflows.
• Ensures patient care areas are maintained in a safe, clean, and organized condition.
• Ensures compliance with clinical safety standards including infection control and other regulatory requirements.
• Facilitates communication between nursing staff and other departments to support coordinated patient care.
• Works closely with Provider Leads, Infection Prevention Team, Nurse Educator, MA Supervisors and Leads and Practice Managers for efficient coordination of clinic needs.
• Provides direct patient care as needed to effectively and efficiently manage patient flow, walk-ins, and incoming telephone, portal, and in-basket messages.
• Promotes delivery of excellent patient-centered customer service.

Educational/In-service

• Maintains and enhances professional nursing skills.
• Participates in organizational meetings, committees, or work groups as assigned.
• Supports ongoing staff education and competency development.

Qualifications

• Education: Graduate of an accredited nursing program.
• Licensure: Current Massachusetts RN or LPN license.
• Experience: Minimum of 3-5 years of clinical nursing experience, preferably in an outpatient or ambulatory care setting.
• Exceptional time management and organizational skills.
• Effective verbal and written communication skills.
• Demonstrated ability to use independent judgment to make decisions within the scope of authority as a supervisor.
• Charge Nurse or equivalent leadership experience.
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences.

Preferred Qualifications

• At least five years of outpatient clinical nursing experience.
• At least two years of supervisory or leadership experience in healthcare.