Nurse Manager - Nursing Support Services

About the Role

Under the direction of the Director, Inpatient and Perinatal Services, this role provides 24-hour operational accountability for Nursing Support Services, including the Nursing Float Pool, Administrative Clinical Supervisors, and Nursing Staffing Office. The Nurse Manager collaborates with the Director and other nursing and interdisciplinary leaders to develop and oversee a safe and therapeutic environment for all patients and a high-performing work environment for all staff. This position is responsible for all staff-related matters and operates the respective teams within budgetary guidelines while enhancing quality patient care.

Responsibilities

• Responsible for the effective selection, development, and ongoing performance management of staff to achieve staff experience, clinical, patient experience, quality, and financial goals.
• Serves as a role model for excellence in leadership, quality, patient experience, staff experience, and service excellence.
• Supports staff in identifying patient care priorities and promotes the development of critical thinking skills in clinical areas.
• Assists the team in the assessment, planning, implementation, and evaluation of patient care.
• Serves as an internal consultant for complex patient care needs.
• Partners with the Director to prepare and monitor unit budgets, including variance reports and plans for budget adherence.
• Collaborates with the interdisciplinary team to develop and implement standards of nursing care practice.
• Utilizes knowledge of nursing research to support and advance professional nursing practice; critically analyzes research studies to justify inclusion/exclusion of findings into practice.
• Advances professional nursing practice through publication, membership in professional organizations, and best practice research.
• Represents the nursing discipline and/or unit on hospital-wide committees and initiatives.
• Ensures all credentials, including licensure, certifications, trainings, and competencies, are maintained in accordance with regulatory and hospital requirements.
• Participates in multi-disciplinary clinical meetings to support successful treatment and management of patient care; models and promotes patient advocacy.
• Reviews incident reports, restraint, and seclusion forms for completeness and clarity; reports negative outcomes to quality and safety and problem-solves to prevent further issues.
• Develops education materials for patients, families, and staff; collaborates with Quality and Safety and/or Nursing Professional Development as needed.
• Leads ongoing process improvement efforts in assigned areas to meet or exceed benchmarks.
• Identifies staff educational needs and develops programs to meet those needs; ensures appropriate education programs are planned, developed, and implemented.
• Participates in the development and implementation of broad nursing division goals and department/unit-specific goals.
• Maintains effective communication across all areas to ensure alignment of programs, services, and outcomes.
• Participates in the educational experiences of students on clinical rotations through affiliated schools.
• Maintains a thorough understanding of hospital policies and protocols, ensuring compliance with regulatory expectations (e.g., DMH, DPH, BORM, BORN, Joint Commission).
• Builds collegial relationships resulting in compassionate and committed teams with all stakeholders.
• Participates in the development and implementation of standards, goals, objectives, policies, and procedures to facilitate quality patient care and meet regulatory requirements.
• Other duties as assigned.

Qualifications

• Current licensure from the Massachusetts Board of Registration in Nursing.
• Master’s Degree in Nursing, Healthcare, or Business Administration preferred; BSN required.
• Current AHA BLS certification.
• 3-5 years of related work experience and 0-1 years of supervisory/managerial experience.
• Demonstrated competencies working collaboratively across an interdisciplinary team.
• Experience with EHRs (EPIC preferred) and MS Office applications.

Employees in this job must be competent to provide patient care to the following age groups: Neonatal (Birth to 6 months), Young Adult (16-30 years), Middle Age (30-60 years), Elderly (60+).

Physical Requirements

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. The job is physical, requiring standing and/or moving around for the majority of the shift.

Pay

$165,000.00 USD - $215,000.00 USD annual base salary range. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, and job responsibilities.

Additional Information

Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.