Nurse Manager II, M/S

About the role

The Nurse Manager II, M/S, leads and manages hospital administrative functions to support patient care, including negotiating timelines for action item implementation, monitoring compliance to financial commitments, and developing and implementing ad hoc reports.

Responsibilities

• Create and advocate for developmental opportunities for others; build collaborative, cross-functional relationships.
• Solicit and act on performance feedback; work with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement.
• Pursue professional growth; hire, train, and develop talent for growth opportunities; strategically evaluate talent for succession planning; set performance management guidelines and expectations across teams / units.
• Oversee implementation, adapt, and stay up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; share best practices within and across teams.
• Foster open dialogue amongst team members, engage, motivate, and promote collaboration within and across teams; motivate teams to meet business objectives.
• Delegate tasks and decisions as appropriate; provide appropriate support, guidance, and scope; encourage development and consideration of options in decision making; foster access to stakeholders.
• Manage hospital administrative functions to support patient care by negotiating timelines for action item implementation and monitoring compliance to financial commitments; develop and implement ad hoc reports that capture workflows and develop strategies to achieve performance targets; develop and guide short- and long-term operational initiatives, and manage program, services, and/or systems.
• Manage care delivery operations and programs within a 24/7 operational environment by developing strategic partnerships with physicians, subject matter experts, and service area leaders; lead the development and implementation of plans, policies, and processes for data-gathering and analysis while ensuring alignment with guidelines and regulations; align direct and/or indirect patient care management solutions across departments; manage resources in hospital areas to ensure appropriate assignment and utilization; lead multidisciplinary hospital teams and hold teams accountable for performance; assist the design of emergency preparedness programs; ensure the departments' emergency preparedness and recovery plans are current, ensure managers and staff are trained and understand expectations for during and after an emergency; lead project teams and/or initiatives and monitor implementation, equitable distribution of resources, and delivery on objectives; lead teams responsible for the delivery of nursing services and patient care within a 24/7 operational environment in alignment with cost, quality, and clinical and utilization standards.
• Manage improvements to operations and technology processes by leading and implementing long-term cross-functional strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency; develop and manage a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes and address quality and safety issues; collaborate with senior leadership on the development of strategic plans with the goal of achieving integrated services across the continuum of care; ensure performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.
• Ensure safe, quality, and standardized care delivery within a 24/7 operational environment by driving the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; hold staff and direct reports accountable for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements); lead the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.

Requirements

• Minimum five (5) years of experience in patient care delivery.
• Bachelor's degree in Nursing (BSN).
• Minimum five (5) years of experience in business operations, clinical health care, or a related field.

Qualifications

• Adaptability.
• Collaboration.
• Compassion.
• Leadership.
• Problem-solving.
• Results-oriented.

Skills

• Ambiguity/Uncertainty Management.
• Attention to Detail.
• Business Knowledge.
• Communication.
• Constructive Feedback.
• Critical Thinking.
• Cross-Group Collaboration.
• Decision Making.
• Dependability.
• Diversity, Equity, and Inclusion Support.
• Drives Results.
• Facilitation Skills.
• Health Care Industry.
• Influencing Others.
• Integrity.
• Leadership.
• Learning Agility.
• Organizational Savvy.
• Problem Solving.
• Short- and Long-term Learning & Recall.
• Strategic Thinking.
• Team Building.
• Teamwork.
• Topic-Specific Communication.
• Emergency Preparedness.
• Evidence-Based Medicine Principles.
• Nursing Principles.
• Patient Safety.
• Business Process Improvement.
• Change Management.
• Compliance Management.
• Confidentiality.
• Conflict Resolution.
• Employee Training.
• Health Care Compliance.
• Health Care Quality Standards.
• Information Systems.
• Legal And Regulatory Requirements.
• Maintain Files and Records.
• Microsoft Office.
• Stakeholder Management.
• Workforce Planning.